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Install/Setup Guide - Digital Signage app for WebOS3.2 & WebOS 4.0+

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Aroha Ayerst
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Read First: Installation checklist

For Contegro and Vibe clients and their contracted installers, this article explains how to install & setup the Contegro Digital Signage app on your LG (webOS) display:

  1. Supported LG Models
  2. First Time Setup
  3. Install the Digital Signage app in one of two ways:
    1. Install using onscreen tools (recommended)
    2. Install using a USB drive
  4. Configure / Setup the Digital Signage App

Note: it is recommended that you have a Wireless (USB) Keyboard & Mouse to perform this operation. Plug the USB receiver into the USB port on the LG (webOS) display.

Supported LG Models

If you have purchased one of the following supported LG digital signage models, please use the setup steps below: (If you are unsure, contact our support team).

  1. webOS 4.0 - SM5KE Series
  2. webOS 3.2 / webOS 3+ - SM5KD Series (32/43/49/55/65 inch)
  3. LG Digital Signage WebOS box- WP400

First Time Setup

For LG Screens

  1. Remove the badge from the base of the screen (Screwdriver required)
  2. Turn TV on and
    1. Follow the WebOS Wizard in setting up the screen
      1. Use the remote to open the TV Settings and select General > Date & Time to change the date to 'Set Automatically'
      2. Change region to the correct location (e.g. Oceania > New Zealand)
      3. Change White Balance to Mall/QSR 
  3. Connect to a wired (recommended) or wireless network connection

For LG Digital Signage WebOS box

  1. Remove from packaging and connect;
      1. The power cable
      2. HDMI cable to the HDMI port and to the HDMI 1 port on the display
      3. Remote sensor to the IR IN port,
      4. LAN cable (if not using Wifi)
  2. Turn TV on, checking that input is from HDMI 1
    1. Follow the WebOS Wizard in setting up the screen
      1. Use the remote to open the TV Settings and select General > Date & Time to change the date to 'Set Automatically'
      2. Change region to the correct location (e.g. Oceania > New Zealand)
  3. Connect to a wired (recommended) or wireless network connection

Install the Digital Signage app

To launch your digital communications, download and install the Digital Signage app on your LG digital display.

To do this, please check the installation checklist, then continue with the steps below:

  1. Download the Digital Signage app for webOS
    1. Power on your LG display
    2. Open the LG Server Settings
      1. Press the Settings () button on the remote
      2. In the Settings menu, locate and open EZSettings > SI Server Settings

    3. When you've successfully opened the Server Settings, apply the following settings to download the Digital Signage app:
      1. Set Application Launch Mode to Local

      2. Set Fully Qualified Domain Name to ON and:
        1. Use one of the following Digital Signage webOS app download URLs below:
          1. The custom IPK URL supplied to you via email
            OR,
          2. https://www.digitalcomms.nz/webos/app.ipk 
            (For LG SM5KC series/WebOS3.0, SM4KD series/WebOS 3.2 and SM4KE series/4.0 screens only)
            NB: This is not the Contegro Site URL.
      3. Set File Type to IPK
      4. Set Local Application Upgrade to Remote
      5. Select Confirm

        Note: A message will appear on the screen confirming that the Digital Signage for LG WebOS client installation has been successful
      6. Turn the TV off if the app download is successful. Then turn it back on.
        Note: The Digital Signage app will automatically start after the TV is powered on. Please wait a few seconds until a green screen appears.

Configure / Setup the Digital Signage App

After the app has downloaded successfully and you've restarted your screen, wait for the app to load before carrying out the steps below:

  1. Press the YELLOW button on the remote to open the Digital Signage app settings.
    mceclip0.pngTIP: If using a remote, use the arrow keys or press the YELLOW button to navigate to each setting.  Use the OK button select a setting.
  2. Update the app settings: Haven't received app settings? Contact our support team.

    1. Contegro Site URL
    2. Enter username and password (checkbox)
      1. If a username and password have been supplied:
        1. Toggle setting on (using the OK button on the remote or a wireless mouse)
        2. Enter the supplied details in the corresponding setting
      2. If an auth code has been supplied:
        1. Toggle setting off (using the OK button on the remote or a wireless mouse)
        2. Enter the auth code (with no spaces)
    3. Portrait Mode - If the screen orientation is 'Portrait', turn this setting on (although it is preferable that this setting be updated as part of the TV settings).
    4. Minutes between syncs - Default = 5. Leave setting as is or adjust to suit
    5. Seconds between info bar syncs - Default = 30. Leave setting as is or adjust to suit
    6. Disable Information Bar - Leave setting off by default; unless a request to disable the info bar has been received.
  3. When all app settings have been entered correctly, press [SAVE AND SYNC] to start downloading content.
  4. Press the BLUE button on the remote to check the logs to see if slides downloaded successfully.

Alternative installation using a USB storage device

Create a new folder on your USB drive:

  1. Plug the USB flash drive into a USB port on your computer and create an Application folder
  2. Download the latest app version from https://www.digitalcomms.nz/webos/com.lg.app.signage.ipk
  3. When the download is complete, eject your USB flash drive
    mceclip0.png
  4. Next,
    1. Insert the USB device into the USB port on your LG WebOS screen
    2. Using the remote, power the display on and open EZSettings > SI Server Settings
      1. Set Application Launch mode to Local
      2. Set Application Type to IPK
      3. Set Location Application Upgrade to USB
        mceclip1.png
      4. Select [Confirm] to start the install
      5. When the installation is complete, use the remote to power the screen off then on and wait a few seconds for the app to launch

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