How To: Check/upgrade Philips firmware

Philips D-Line displays are powered by Android and they have two firmware versions - Scalar & Android.

This article will help you learn how to do the following:

• Android
  • Check current firmware version
  • Upgrade firmware (remotely or manually)
• Scalar OSD
  • Check your current SW/Firmware version (remotely or manually)
    IMPORTANT: Philips D-Line series displays do not currently support remote upgrading of the Scalar (SW) firmware upgrades.  This upgrade must be carried out manually. Contact our support team for more information on upgrading the Scalar firmware.

Android - Check current firmware version

1. Using the remote:
   1. Power on the Philips commercial display
   2. To enter Admin Mode, press in sequence “Home 1 8 8 8” 
   3. In Admin mode, open Settings
      
      
2. Open About to view the Build Number
   

Android - Upgrade Android remotely

Use these steps to upgrade the Android firmware via the Vibe admin console.
NB: The Philips display needs to be powered, connected to a wired or wireless network connection and currently running the Vibe app.

1. Login to the admin console (e.g. https://sitename.vibe.fyi/admin)
2. Open Devices
   
   
3. Search for and open your device
   Note: If the Digital Signage app has not been set up correctly, your device will not appear in the remote connection list. Please refer to the manual Android upgrade steps below.
   
4. In the Device Management window, open the Run A Command dropdown and select Update firmware
   
   
5. Select YES to confirm the upgrade
   

TIP: Use the 'Slide Logs' to monitor the upgrade:

Android -Upgrade firmware manually

NB: USB storage device and the Philips remote are required. We also recommend using a wired or wireless keyboard/mouse.

If you are not able to establish a remote connection to your Philips display (via the admin console), please manually update the Android version:

1. Download the android firmware version 10.08 onto a USB storage device
2. Using the remote:
   1. Power on the Philips commercial display
   2. To enter Admin Mode, press in sequence “Home 1 8 8 8” 
   3. In Admin mode, open Settings
      
      
3. When you are viewing the Settings options onscreen, plug the USB Storage device into the USB port at the rear of the display
4. Using the remote, navigate to About > System updates
   
   
5. Choose the update file from the list and press OK on the remote
   
   Note: The monitor will reboot to perform the update and reboot again when the operation is finished.
6. On reboot, press in sequence “Home 1 8 8 8” to enter Admin Mode
7. In Admin mode
   1. Open Settings
   2. Select System Tools
   3. Select Factory Reset and press Factory Reset
      Please note: 1) This operation will bring all the Android settings to factory default and delete all the downloaded files and apps. 2) This operation is needed to complete the upgrade procedure and ensure the correct functioning of the unit.

Scalar/Scaler - Check SW/Firmware version remotely

NB: Admin console login required

1. Login to the admin console (e.g. https://sitename.vibe.fyi/admin)
2. Open Devices
   
   
3. Search for and open your device
   Note: If the Digital Signage app has not been set up correctly, your device will not appear in the remote connection list. Please use the 'Check Onscreen' steps below.
   
4. In the Device Management window, scroll down to Other to locate the (Scalar SW) Firmware Version
   

Scalar/Scaler - Check SW/Firmware version manually

NB: Compatible Philips remote required.

1. Using the remote, power the Philips D-Line display on
2. Push Home on the remote:
   1. In the menu, select Configuration 2
      
   2. Open Monitor Information to view the SW version
      
      Monitor information - Shows information about your display, including model number, serial number, operating hours and software version.