LG WebOS (Media Player Box) - Troubleshooting

LG WebOS (Media Player Box) - Troubleshooting

For when the screen isn't displaying Vibe content:
  1. Check power is on
    1. Make sure both the device and the TV are powered on.
    2. Look for power indicator lights on both devices.
  2. Confirm correct HDMI connection
    • The HDMI cable should be plugged into the HDMI OUT port on the device.
    • The other end should be plugged into the HDMI 1 port on the TV (unless you're using a different port intentionally — just make sure you match the input selection on the TV).
  3. Verify HDMI cable functionality
    • If there’s still no display, try using a different HDMI cable to rule out a faulty one.
    • Avoid long or low-quality HDMI cables that can cause signal issues.
  4. Double-check TV input source
    • Using the TV’s original remote, switch to HDMI 1 (or the port your device is connected to).
    • If you're using a universal remote (e.g., LG Magic Remote), you may be controlling the Media Player Box by default — make sure you switch the remote control mode to operate the TV.
  5. Launch the Vibe app manually
    • If the screen shows the home interface instead of Vibe, press the Home button on the LG WebOS remote.
    • Use the directional buttons to locate and launch the Vibe app manually.
  6. Reboot both devices
    • Power off the device and the TV. Wait 10 seconds, then turn them back on.
    • Sometimes a simple restart resolves connection or display issues.
  7. Check for firmware or app updates (optional advanced step)
    • If issues persist, open the Settings on the device and check for system or Vibe app updates (this requires network access).
    • This maybe best done by an administrator or with Vibe support guidance.
  8. Still not working?
    • Contact the Vibe Support team or your IT administrator for help.
    • Let them know what steps you’ve already tried from this list.

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