Common checks for when slides don't show on screen

Common checks for when slides don't show on screen

If a slide isn’t appearing on screen as expected, here are the most common things to check:

Check the Playlist

This is the most common source of visibility issues.
  1. Make sure the slide is assigned to the correct playlist.
  2. Check for list items in the slide that are actively assigned to the screen or playlist.


To confirm:
  1. Go to the playlist that’s assigned to the location.
  2. Click Preview as and select the screen/location you're troubleshooting.
  3. Look at the right-hand panel — this shows what content is displaying.
Check for alerts:
  1. "This slide may not currently be visible or may not contain any content for this location" → There are no active list items assigned to that location.
  2. "This slide hasn't been generated yet" → The slide is still processing. Wait about 10 minutes and refresh.

Check the Slide Duration

If a slide shows up only briefly or skips content:
  1. Open the slide and check the Duration setting.
  2. Ensure it’s long enough to show all items or animations in the slide.
Notes
Tip: If your slide includes multiple content items, make sure the duration is set appropriately for that content to cycle through.


Check the Number of Items

Ensure that the number of items allowed or set to display isn't limited too low.
For example, if only 1 item is showing out of 5, double-check the item limit is 5 or above.


Check the Advanced Schedule

If a slide was previously visible but no longer shows:
  1. Open the slide and check if Advanced Scheduling is turned on.
  2. If it is:
    1. Confirm the Start and End times.
    2. The slide will only appear during the scheduled time window.
Notes
Tip: If you want the slide to show all day, remove the schedule or set it from 12:00 AM to 11:59 PM.

 FAQ

How do I confirm the slide is in the correct playlist?
  1. Open the playlist assigned to the screen or location.
  2. Click Preview as.
  3. Select the screen or location you’re troubleshooting.
  4. Check the right-hand panel to see which content is currently displaying.

What does the alert “This slide may not currently be visible or may not contain any content for this location” mean?
This means the slide does not have any active list items assigned to the selected screen or location.
Make sure content is enabled and mapped correctly for that location.
What does “This slide hasn’t been generated yet” mean?
The slide is still processing.
Wait approximately 10 minutes, then refresh the page and check again.
My slide appears briefly or skips content. What should I check?

  • Open the slide.

  • Ensure the duration is long enough for all content and animations to display.

InfoTip: Slides with multiple content items require a longer duration to cycle through everything.

Only some items are showing on my slide. Why?

The Number of items on the slide may be set too low.

  • Confirm the number of items allowed to display.

  • Increase the limit to match the number of items you want visible.

My slide was showing before but no longer appears. What changed?

Check whether Advanced Scheduling is enabled on the slide.

  • Confirm the start and end dates and times.

  • The slide will only display during this scheduled window.

How do I keep my slide visible all day?
Disable Advanced Scheduling, or Set the schedule from 12:00 AM to 11:59 PM.
 


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