Software Errors - Troubleshooting

Having Trouble Uploading or Saving?

We know how frustrating it can be when a file doesn’t upload or content save as expected. Most issues are quick to fix and are usually related to file settings, browser behaviour, or a temporary connection hiccup.

Below, you’ll find common error messages and simple steps to get things back on track. If you’re still stuck, please contact Vibe Support and include:

1. The exact error message (if shown)
2. A screenshot
3. The file type and size (if related to uploads)
4. The browser and device you are using
5. The steps you took before the issue occurred
   

File Upload Errors & Issues

Error / Issue	Possible Cause	What to Try
File upload failed	Temporary server or network issue	Refresh the page and try again. Check your internet connection.
Upload interrupted	Connection dropped during upload	Reconnect to the internet and upload again. Avoid switching tabs during upload.
"Your video exceeds the maximum upload size which is 'X' MB."	Video file exceeds maximum size limit	Reduce or compress the file before uploading. Contact Vibe Support to request an increase in the maximum upload size.
"Your image exceeds the maximum file upload size which is 'X' MB."	Image file exceeds maximum size limit	Reduce or compress the file before uploading. Contact Vibe Support to request an increase in the maximum upload size.
"File type must be mp4"	Video file format is not supported	Convert the file to a supported format and retry.
"Image Upload Error" "Some of the images below cannot by uploaded"	Image file format is not supported	Convert the file to a supported format and retry.
"The following image(s) already exist:"	An image with the same name already exists	Rename the image and upload again.
Upload timed out	Slow connection or large file	Check connection stability or reduce file size.
Security check failed	File blocked by security scan	Run a local antivirus scan and re-save the file before retrying.
Drag and drop not working	Browser limitation or caching issue	Refresh the page or use the manual upload button.
Upload blocked	Company device or network policy	Try another browser or device, or check with your IT team.

Saving Content Errors & Issues

Error / Issue	Possible Cause	What to Try
Unable to save changes	Missing required field or temporary issue	Check all required fields and try saving again.
Draft not saving	Auto-save interrupted	Manually click Save and check your internet connection.
"This field is required"	Mandatory field incomplete	Complete highlighted fields before saving.
"Invalid DateTime Format"	Incorrect formatting (date)	Review formatting and correct any errors.
The character count number is coloured Red. Example: 262/250	Text too long for the field	Shorten the content and retry.
Login page will show automatically	Logged out due to inactivity	Log back in and refresh the page.
Changes not showing after save	Browser caching issue	Perform a hard refresh (Ctrl/Cmd + Shift + R).
Page freezes when saving	Browser performance issue	Close unused tabs and refresh the page.

Permission & Access Issues

Error / Issue	Possible Cause	What to Try
Upload blocked	Company device or network policy	Try another browser or device, or check with your IT team.
"Slide is managed by another user group"	Insufficient access level	Confirm your permissions with your admin.

System / General Errors

Error / Issue	Possible Cause	What to Try
Something went wrong	Temporary system error	Refresh the page and try again.
Internal server error	Server issue or brief outage	Wait a moment, then retry. Refresh if needed.
Service temporarily unavailable	Maintenance or downtime	Try again later. If you have a status page, check it.
Request failed / bad response	Network or server communication issue	Refresh and retry. Check your connection.
Action didn’t complete	System delay	Wait a few seconds and try again. Avoid repeated rapid clicks.
Page stuck loading	Connection or browser issue	Refresh the page. Try a hard refresh (Ctrl/Cmd + Shift + R).

Browser / Local Issues

Issue	Possible Cause	What to Try
Page not loading correctly	Cached data or script issue	Hard refresh (Ctrl/Cmd + Shift + R). Clear cache if needed.
Buttons not responding	Browser compatibility or cached scripts. Check for any other pop up messages in browser.	Refresh the page. Try another supported browser.
Upload button does nothing	Browser permissions or blocked scripts	Check browser permissions, disable extensions, refresh and retry.
Drag-and-drop not working	Browser limitations or extensions	Use the upload button instead. Disable extensions and retry.
Page freezes or feels slow	Too many tabs, large files, low memory	Close unused tabs, refresh, and retry.
Changes show old content	Browser caching	Hard refresh. Log out and back in if needed.
Pop-up blocked	Browser blocking pop-ups	Allow pop-ups for the site and retry the action.

FAQ 

Why am I seeing “Upload Blocked”?

If you see an “Upload Blocked” message (Not allowed due to company policy), the restriction may be coming from your organisation’s security settings rather than Vibe itself. Some companies use device or network policies that prevent file uploads to external platforms, limit certain file types, or restrict uploads from managed devices.

What to try:

1. Refresh the page and try again.
   
2. Try a different supported browser.
   
3. If permitted, try from another device or network.
   
4. Check whether you’re connected to a company VPN.
   

If the issue only happens on your work device, it’s likely a company policy setting. In that case, your internal IT team can help review access.

If you’re unsure, our Support team is always happy to take a look — just send us a screenshot and a quick note about what you’re seeing.

Why won’t my file upload?

If your file isn’t uploading, it’s usually due to one of the following:

1. The file is larger than the maximum allowed size
   
2. The file type isn’t supported
   
3. Your internet connection was interrupted
   
4. The browser session timed out
   

What to try:

1. Check the file size and format.
   
2. Refresh the page and try again.
   
3. Make sure your internet connection is stable.
   
4. Rename the file to remove special characters (e.g. %, #, &, /).
   

Why does my upload keep failing?

Repeated upload failures are often caused by:

1. An unstable internet connection
   
2. A browser caching issue
   
3. A temporary system delay
   

What to try:

1. Hard refresh the page (Ctrl + Shift + R on Windows / Cmd + Shift + R on Mac).
   
2. Clear your browser cache.
   
3. Try uploading using a different supported browser (e.g. Chrome, Edge, Safari).
   
4. Reduce the file size if possible.
   

Why can’t I save my changes?

This typically happens when:

1. A required field hasn’t been completed
   
2. There’s a formatting error (e.g. invalid date or URL)
   
3. Your session has expired
   

What to try:

1. Check for any highlighted or required fields.
   
2. Review date, email, or URL formatting.
   
3. Copy your content temporarily.
   
4. Refresh the page and log in again if needed.
   

My changes didn’t save — what happened?

In most cases, this is caused by:

1. A session timeout due to inactivity
   
2. A brief network interruption
   
3. A browser caching issue
   

To prevent this:

1. Save regularly when working on longer content.
   
2. Avoid leaving the page idle for extended periods.
   
3. Keep a stable internet connection.
   
4. If content appears missing, try refreshing the page first.
   

Why am I seeing “Session Expired”?

For security reasons, sessions automatically end after a period of inactivity.

Simply log back in and continue working. If you were editing content, check whether a draft was saved before re-entering any lost changes.

If sessions are expiring unusually quickly, please contact Vibe Support.

What does “Required Field” or “Validation Error” mean?

This means the system needs specific information before it can save your content.

Common causes include:

• Missing title or mandatory field
• Text exceeding character limits
• Incorrect formatting (e.g. date or URL)

Check the highlighted fields and update them before saving again.

Why am I getting a “File Too Large” error?

Each upload has a maximum file size limit.

You can:

• Compress the file
• Reduce image resolution
• Split content into multiple files

If your file appears within the allowed limit but is still rejected, contact Vibe Support with the exact file size.

Why can’t I edit content?

This is usually due to permissions linked to your User Account.

Please contact your account administrator to confirm your access level. If you believe you should have edit access, Vibe Support can help review your permissions.

 

• Announcements

• Digital Signage Screen Maintenance

  A blank screen is more than a technical issue — it’s a communication gap. Your digital screens play a key role in workplace communication — sharing updates, celebrating wins and building culture. They don’t need constant attention, just a bit of ongoing

• How to Use Custom Feeds (RSS) in Templates

  It’s not new — but it’s one of Vibe’s most underused superpowers! With Custom Feeds (RSS), you can automatically pull live content — such as news, blogs, or job listings — straight from external websites into your Vibe templates. Just choose a template

• Smart Update: Advanced Scheduling

  We’ve completely re-developed Vibe's Advanced Scheduling feature to make it simpler, clearer, and more powerful. No more confusion around start/end dates and times or setting up repeats on specific days — the new UI makes it intuitive to plan and control

• Sports Tournament Infotainment

  Get ready for the Women’s Rugby World Cup! We’ve updated our Sports Tournament Infotainment slide with fixtures and live leaderboard updates. Perfect for keeping your workplace in the spirit of the game. You'll find it in the Infotainment Category when

• Template Design Guide

  Our Template Design Guide is for external designers, we recommend reviewing it if you plan to design your own Vibe templates: 👉 Vibe Template Design Guide This guide is designed to support brand and design teams in preparing template briefs—not building