Troubleshooting - Windows Digital Signage App

Troubleshooting - Windows Digital Signage App

MSI Deployment

  1. Check Your Command Lines! Ensure the following guidelines are followed:
    1. MSI Switch names (i.e. SS_WAIT_MIN) : Case sensitive and must be in UPPERCASE.
    2. Switch values (i.e. Yes / No) : Not case sensitive. 
  2. If the Digital Signage app does not appear in the installed applications after installing in quiet mode, ensure that .NET Framework 4.8 is installed before installing the Vibe Digital Signage app.

Post Installation

Slides not displaying in full screen

  1. Open Chrome from your Start menu or taskbar (not from the Launch Chrome button in the player)
  2. In the app settings, click [Launch Chrome]. The slides should appear in the Chrome browser you opened in step 1.
  3. To enable full-screen mode, do either of the following:
    1. Press F11 to go full screen
      OR
    2. Press F12 to open Developer Tools, open the Device Toolbar and enter these settings - Landscape 1920 x 1080px and Portrait 1080 x 1920px

App Not Syncing

  1. Close and reopen the app
  2. Verify that the Site URL and Auth Code are correct
  3. Delete any extra spaces at the end of the fields
  4. If the app is still not syncing, contact your Vibe Support team and confirm if your IP address is being blocked
  5. If the issues persist, take a screenshot of the folder contents and your app settings, and send them to your Vibe Support team for further investigation
    e.g.

FAQ

What should I check before deploying the MSI?

  • MSI Switch Names (e.g., SS_WAIT_MIN) are case sensitive and must be in UPPERCASE.

  • Switch Values (e.g., Yes / No) are not case sensitive.

  • Ensure .NET Framework 4.8 is installed before deploying the Vibe Digital Signage app in quiet mode.

    Without .NET 4.8, the app may not appear in installed applications.

Why are my slides not displaying in full screen?

  1. Open Chrome from the Start menu or taskbar (do not use the Launch Chrome button in the player).

  2. In the app settings, click [Launch Chrome]. Slides should appear in Chrome.

  3. To enable full-screen mode:

    • Press F11
      OR

    • Press F12, open Developer Tools, enable Device Toolbar, and enter:

      • Landscape: 1920 x 1080 px

      • Portrait: 1080 x 1920 px

Why is the app not syncing?

  1. Close and reopen the app.

  2. Verify the Site URL and Auth Code are correct.

  3. Remove any extra spaces at the end of the fields if there is any.

If the issue persists:

  • Contact your Vibe Support team to confirm if your IP address is being blocked.

  • Take a screenshot of the folder contents and app settings, then share it with Vibe Support for further investigation.

 

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