Basic Troubleshooting
- If the player is not open, press ALT + F1 and open digitalsignageplayer

- Check if the Settings for the location are correct
- Check Username
- Check Password
- Time between syncs: 5 minutes
- Slides folder
- Tick Disable Information Bar
- Click Update Slides Now to sync the latest slides

Network Connection
- If digital signage is open (full screen), connect a keyboard and mouse and press ALT+F1 or ALT+F2 to view the taskbar and open the settings

Deleting Existing Files
- Press CTRL + F1 and search "Files" or "Nautilus"
- Open the File Manager

- Go to /home/ds/cafemedia/slides
- Delete all the files in the folder (ie. slides, index.htm, informationBar.xml, slides.xml)
- Click Update Slides Now to sync the latest slides

Still not working?
If there are issues with the app or a specific slide that cannot be resolved using tips above (eg. blank slides), zip all the files saved to the slide folder (see app settings), or zip the relevant slide folder, and forward it to our support team.
Announcements
Template Updates Now Live
We’ve rolled out a fresh batch of template enhancements to make designing even smoother: 🖼️ Improved Video Upload Naming The Multi (Video–Weather–Content) template now supports a clearer naming convention for landscape video file uploads. 📱 QR Code
SharePoint API Updates
We’ve made some key improvements behind the scenes to keep your SharePoint integrations running smoothly: ✅ Renamed the "Azure API" module to "SharePoint API" – clearer name, same purpose! 🛠️ Fixed a Cloudflare error that appeared when adding a new SharePoint
Template Tour Videos
We’re excited to introduce videos when you - 'Create New Slide' - to help you explore our templates like never before! Hover over a template to preview its animations and design features. Click the button for a full walkthrough of completed Template Tours.
Maximise Communication with Vibe’s Enhanced Desktop Player
Manage Screensavers, Lock Screens, and Background Wallpaper across your organisation for seamless, subtle communication that reinforces key messages without disrupting workflow. <br> Talk to the Vibe team to discuss activating these