Basic Linux Commands

Basic Linux Commands

Basic Troubleshooting

  1. If the player is not open, press ALT + F1 and open digitalsignageplayer

  2. Check if the Settings for the location are correct
    • Check Username
    • Check Password
    • Time between syncs: 5 minutes
    • Slides folder 
    • Tick Disable Information Bar
  3. Click Update Slides Now to sync the latest slides

Network Connection

  1. If digital signage is open (full screen), connect a keyboard and mouse and press ALT+F1 or ALT+F2 to view the taskbar and open the settings

Deleting Existing Files

  1. Press CTRL + F1 and search "Files" or "Nautilus"
  2. Open the File Manager
  3. Go to /home/ds/cafemedia/slides
  4. Delete all the files in the folder (ie. slides, index.htm, informationBar.xml, slides.xml)
  5. Click Update Slides Now to sync the latest slides

Still not working?

If there are issues with the app or a specific slide that cannot be resolved using tips above (eg. blank slides), zip all the files saved to the slide folder (see app settings), or zip the relevant slide folder, and forward it to our support team.

    • Related Articles

    • How To - Monitor Screens and Send Remote Commands

      This article applies to LG (WebOS) SoC and Philips (Android) devices only. Devices Tab Login to the admin console Open Contegro Start > Add On Modules > Digital Signage > Devices To edit or view the device details, click Edit The modal window will ...
    • Basic Troubleshooting

      Hardware Hardware issues include the TV, digital signage player, touchfoils, internet connection. Software issue includes the data / text or images that you see on the screen. Software issues have two parts as well, i) interactive property listings ...
    • Basic Troubleshooting

      Onscreen Display  Content is off centre If the content is off centre, try using the LG remote arrow keys to move the content back into position. Before... After... Video is zoomed in/cut off Try turning tile mode off using the Tile button on your ...
    • Scheduled Tasks

      If you are using a Windows player, we recommend setting up the following scheduled tasks. These settings are necessary to prevent memory bloat on Windows, Chrome, and other background tasks on your computer. For remote management, we recommend ...
    • Uptime Monitoring

      The Uptime Monitoring report displays all the devices that are syncing, not syncing, and have never synced in your environment. This includes Linux players, Windows players, and LG WebOS devices. The 'heartbeats' of the devices that will be ...