LG Firmware

LG Firmware

Install the latest firmware updates to optimize your LG Digital Signage display and minimize any disruption to your workplace digital signage.

WebOS6 firmware

Manual upgrade

Before you go onsite:

Download and copy the firmware update onto a USB Flash Drive (with at least 1GB of free space).
  1. Create a new folder on your USB drive:
    1. Plug the USB flash drive into a USB port on your computer and create a new folder named LG_MONITOR on your USB flash drive.

  2. Download the latest patch firmwarewebos6.epk  file version 08.05.40 for WebOS 6.0 and save to the LG_Monitor folder.
  3. When the download is complete, eject your USB flash drive.

When you are onsite:

  1. Insert the USB flash drive with the firmware file into the USB port on your LG digital display.
  2. When the Software Update menu launches (see below), use the remote to select UPDATE

  3. When the update is completed, the TV will turn OFF and ON.

  4. When the reboot is complete, remove the USB flash drive.

 Note: if version of the firmware in the USB flash drive is lower than version of the current firmware installed on the TV (this may happen when you have installed a beta FW whose version is greater than that of an official FW release),

Please refer to this technical article to perform a firmware downgrade.

Manual downgrade

Before you go onsite:

Download and copy the firmware update onto a USB Flash Drive (with at least 1GB of free space).Create a new folder on your USB drive:
  1. Plug the USB flash drive into a USB port on your computer and create a new folder named LG_MONITOR on your USB flash drive.
  2. Download the latest patch firmwarewebos6 .epk file for WebOS 6.0 and save to the LG_Monitor folder.
  3. When the download is complete, eject your USB flash drive.

When you are onsite:

Press the SETTINGS button on the remote controller, or click the button on the Launcher screen.

  1. Click the General icon located in the left panel. The settings menu appears on the screen as below:


  2. Press the button 7—for seven times—on the remote control. Then the Software Update menu gets launched as shown below.

  3. Select the firmware file to update with.

  4. Because you are downgrading your firmware (i.e. updating with a version lower than the installed), please enable the Ext. MICOM* option (marked in red above).

  5. Click the UPDATE button to start updating with the selected firmware

*Enabling the Ext. MICOM URSA (or Ext. MICOM option) allows updating firmware regardless of the micom version already installed on the device.
If the Ext. MICOM URSA or the Ext. MICOM option is disabled, the micom version of the firmware you are trying to update with MUST be higher than the one already installed on the device.

WebOS4 firmware

Manual upgrade

Before you go onsite:

Download and copy the firmware update onto a USB Flash Drive (with at least 1GB of free space).
  1. Create a new folder on your USB drive:
    1. Plug the USB flash drive into a USB port on your computer and create a new folder named LG_MONITOR on your USB flash drive.

  2. Download the latest patch firmware4.0.epk file version 04.03.40 for WebOS 4.0 and save to the LG_Monitor folder.
  3. Download the latest patch firmware4.1.epk file version 04.03.40 for WebOS 4.0 and save to the LG_Monitor folder
  4. When the download is complete, eject your USB flash drive.

When you are onsite:

  1. Insert the USB flash drive with the firmware file into the USB port on your LG digital display.
  2. When the Software Update menu launches (see below), use the remote to select UPDATE

  3. When the update is completed, the TV will turn OFF and ON.

  4. When the reboot is complete, remove the USB flash drive.

 Note: if version of the firmware in the USB flash drive is lower than version of the current firmware installed on the TV (this may happen when you have installed a beta FW whose version is greater than that of an official FW release),

Please refer to this technical article to perform a firmware downgrade.

Release History

  1. Firmware Soc v04.03.40 (official release) (Aug 2019)
    ISSUE FIXES:
    1. Memory leak error
    2. Internal server download error
  2. Firmware Soc v8.06.92 (Beta FW version) (July 2019)
    ISSUE FIXES:
    1. Memory leak error
    2. Internal server download error
  3. Firmware Soc v0.00.00 (Beta FW version) (February 2019)
    ISSUE FIXES:
    1. App is not restarted when crashing
    2. Remote controller keys not working
    3. Fixed 'Access denied' error message and inaccessibility issue when accessing IPK internal app to service using absolute path

Manual downgrade

Before you go onsite:

Download and copy the firmware update onto a USB Flash Drive (with at least 1GB of free space).Create a new folder on your USB drive:
  1. Plug the USB flash drive into a USB port on your computer and create a new folder named LG_MONITOR on your USB flash drive.
  2. Download the latest patch firmware .epk file for WebOS 4.0 and save to the LG_Monitor folder.
  3. When the download is complete, eject your USB flash drive.

When you are onsite:

Press the SETTINGS button on the remote controller, or click the button on the Launcher screen.

  1. Click the General icon located in the left panel. The settings menu appears on the screen as below:


  2. Press the button 7—for seven times—on the remote control. Then the Software Update menu gets launched as shown below.

  3. Select the firmware file to update with.

  4. Because you are downgrading your firmware (i.e. updating with a version lower than the installed), please enable the Ext. MICOM* option (marked in red above).

  5. Click the UPDATE button to start updating with the selected firmware.

*Enabling the Ext. MICOM URSA (or Ext. MICOM option) allows updating firmware regardless of the micom version already installed on the device.
If the Ext. MICOM URSA or the Ext. MICOM option is disabled, the micom version of the firmware you are trying to update with MUST be higher than the one already installed on the device.

WebOS2, 3 & 3.2 firmware

Manual upgrade

Download and copy the firmware update onto a USB Flash Drive (with at least 1GB of free space).

Before you go onsite:

  1. Confirm the LG model number using one of the options below:
    1. Check the sticker on the back of the LG display/media player
      OR,
    2. Locate the information onscreen using the remote
      Press the Home button on the remote. If the information is not listed, select Information and press OK.
      OR,
    3. Contact your hardware supplier
  2. Create a new folder on your USB drive:
    1. Plug the USB flash drive into a USB port on your computer and create a new folder named LG_MONITOR on your USB flash drive.
  3. Download the firmware .epk file to the USB flash drive:
    Locate your model below and click the link to download and save the latest firmware image file (.epk) to the LG_Monitor folder on your flash drive
    1. WebOS v3.2 / (SM5KD series | UH5D)
      Firmware version for 3.2
    2. WebOS v3.0 (SM5KC series | UH5C)
      Firmware version for 3.0
    3. WebOS v2.0 (SM5KB series)
      Firmware version for 2.0
  4. When the download is complete, remember to eject your USB flash drive.
NOTE: These files are approx. 500MB in size 

When you are onsite:

  1. Insert the USB flash drive with the firmware file into the USB port on your LG digital display.
  2. When the Software Update menu launches (see below), use the remote to select UPDATE
  3. When the update is completed, the TV will restart.
  4. When the reboot is complete, remember to remove your USB flash drive.

Remote Upgrade

  1. Login to the admin console
  2. Open Contegro Start > Add On Modules > Digital Signage > Devices

  3. To edit or view the device details, click Edit

  4. The modal window will display the details of your selected device
  5. Click on the drop down arrow and select the update firmware option 
  6. After the updating, the system will automatically reboot.

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