Troubleshooting
Common Deployment Issues
If you’re experiencing issues with the deployment of the Vibe Desktop Player, follow these steps to identify and resolve the problem:
- Check the System Tray: Open the System Tray and ensure the Vibe Player is running.
- Verify Logs:
- Double-click the Vibe Player in the System Tray to open the logs.
- Ensure there are no errors and confirm slides are downloading correctly to the respective channels.
- Confirm File Downloads:
- Open Windows Explorer and navigate to: C:\Program Files (x86)\Vibe Desktop Player\
- Check that files are being downloaded to the appropriate folders:
- \ScreenSaver\
- \DesktopBackground\
- \LockScreen\
- LoginScreen.jpg
- Check for Group Policy Conflicts:
- Ensure there are no existing Group Policies for the Windows Screensaver, Lock Screen, or Wallpaper that could overwrite or conflict with Vibe’s registry settings.
- Disable any policies affecting these channels.
- Verify Registry Settings:
- Review each registry value listed in the table for your required channels and confirm all settings are applied correctly.
- Note: If incorrect content is being displayed, verify that the Authcode values in the registry match the codes in the Vibe License Manager.
- Check Your Command Lines! Ensure the following guidelines are followed:
- MSI Switch names (i.e. SS_WAIT_MIN) : Case sensitive and must be in UPPERCASE.
- Switch values (i.e. Yes / No): Not case sensitive.
- Existing Group Policies: Ensure there are no existing Group Policies that might override the above settings, as any active Group Policies will take precedence over changes made during the Vibe Desktop Player installation
- Contact Support if Needed: If the issue persists after following these steps, contact your Vibe Support team for further assistance.
Registry Values
MSI Package
Screensaver
| MSI Switch | Key Name | Value Type | Key Path for MSI Deployment | Key Value | Description of Key |
| SS_WAIT_MIN | ScreenSaveTimeOut | String | HKEY_CURRENT_USER\Control Panel\Desktop | 300 | Sets the amount of idle time, in seconds, before the screensaver starts |
| SS_ON_RESUME | ScreenSaverIsSecure | String | HKEY_CURRENT_USER\Control Panel\Desktop | 1 | Determines whether the screensaver requires a password upon resumption |
| SS_LOGO | CustomLogo | String | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | ||
| SITE_URL | ApiUrl | String | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | https://dstest.vibe.fyi/modules/digitalsignage/webservice/digitalsignage.asmx | |
| ENABLE_SS | ScreenSaver | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 0 | |
| SS_AUTHCODE | ApiAuthCode | String | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 12345678 | Screensaver authcode entered during installation. |
| SYNC_INTERVAL_MIN | MinutesBetweenSyncs | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 30 | |
| RANDOM_START | RandomStart | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 1 | |
| DISABLE_SS_INFOBAR | DisableInformationBar | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 0 | |
| SS_INFOBAR_SYNC_SEC | SecondsBetweenInformationBarSyncs | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 30 | |
| SCRNSAVE.EXE | String | HKEY_CURRENT_USER\Control Panel\Desktop | C:\Program Files (x86)\Vibe Desktop Player\Vibe Screensaver.scr | Specifies the path to the screensaver executable file ( .scr) | |
| ScreenSaveActive | String | HKEY_CURRENT_USER\Control Panel\Desktop | 1 | Determines whether the screensaver is enabled | |
| SlidesFolder | String | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | MSI: C:\Program Files (x86)\Vibe Desktop Player\data\ScreenSaver EXE: C:\Users\Public\Vibe Desktop Player\ScreenSaver | ||
| EnableScreensaverWhenSlideshow | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ | 1 | We set this to 1 to allow the screensaver to run when the lock screen slideshow is running (we set this even though the lock screen slideshow functionality is not enabled) | |
| NoScreenSaver | DWORD (32-bit) | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\ | 0 | We set this to 0 to enable the screensaver |
Lock Screen
| MSI Switch | Key Name | Value Type | Key Path for MSI Deployment | Key Value | Description of Key |
| ENABLE_LS | LockScreen | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 1 | Enable Lockscreen |
| LS_AUTHCODE | LockScreenApiAuthCode | String | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 12345678 | Lock screen authcode entered during installation. |
| LockScreenMinutesTillPcGoesToSleep | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 0 | Sets a time limit for how long the computer will remain active while on the lock screen before it automatically enters sleep mode. | |
| LockScreenImagePath | String | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP | MSI: C:\Program Files (x86)\Vibe Desktop Player\data\LoginScreen.jpg EXE: C:\Users\Public\Vibe Desktop Player\LoginScreen.jpg | Specifies the path to a custom lock screen image | |
| LockScreenImageStatus | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP | 1 | Indicates the status of the lock screen image. When set to 1 , it confirms that the lock screen image specified in LockScreenImagePath is applied | |
| SlideshowEnabled | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP | 1 | ||
| NoChangingLockScreen | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\ | 1 | Setting this to 1 will prevent the user from changing the lock screen backround image | |
| AnimateLockScreenBackground | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\ | 1 | A registry value of 1 prevents laptops with gyroscopes from moving the lock screen image as the laptop is moved, as this also caused the image to zoom in. | |
| NoLockScreen | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\ | We don't set this value. Reference for troubleshooting only | If the lockscreen is not showing, check that this value has not be set to 1 via a group policy. Setting it to 0 enables the Lock Screen, while 1 disables it. | |
| SlideshowDuration | DWORD (32-bit) | HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Lock Screen | 1800000 | if LockScreenMinutesTillPcGoesToSleep is 30, 60 or 180, set this value to LockScreenMinutesTillPcGoesToSleep * 60000 |
Background Wallpaper
| MSI Switch | Key Name | Value Type | Key Path for MSI Deployment | Key Value | Description of Key |
| ENABLE_BG | DesktopBackground | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 0 | |
| BG_AUTHCODE | DesktopBackgroundApiAuthCode | String | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 12345678 | Background Wallpaper authcode entered during installat`ion. |
| BG_IMAGE_INTERVAL_SEC | DesktopBackgroundSecondsBetweenImages | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 30 | |
| CurrentBackgroundImage | String | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | MSI: C:\Program Files (x86)\Vibe Desktop Player\data\DesktopBackground\abc.jpg EXE: C:\Users\Public\Vibe Desktop Player\DesktopBackground\abc.jpg | ||
| WallpaperStyle | DWORD (32-bit) | HKEY_CURRENT_USER\Control Panel\Desktop\ | 1 | Set to 1 which means centered | |
| TileWallpaper | DWORD (32-bit) | HKEY_CURRENT_USER\Control Panel\Desktop\ | 0 | Set to 0 which means not tiled | |
| SlideshowTimeout | DWORD (32-bit) | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers\ | 1 | We set this to 1 to stop the wallpaper slide show from keeping the computer active, which stops the screensaver from showing. |
Power Saving
| MSI Switch | Key Name | Value Type | Key Path for MSI Deployment | Key Value | Description of Key |
| CONSOLE_LOCK_TIMEOUT | Attributes | DWORD (32-bit) | SYSTEM\CurrentControlSet\Control\Power\PowerSettings\7516b95f-f776-4464-8c53-06167f40cc99\8EC4B3A5-6868-48c2-BE75-4F3044BE88A7 | 2 | Show the power option "Display > Console lock display off timeout" |
| WAIT_BATT | Set via Power Shell Command | 600 | |||
| WAIT_PLUG | Set via Power Shell Command | 1800 | |||
| WAIT_BATT_LOCK | Set via Power Shell Command | 600 | |||
| WAIT_PLUG_LOCK | Set via Power Shell Command | 1800 | |||
| IdleTimeout | DWORD (32-bit) | HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Power | 1800 | Controls the time in seconds before the system goes into sleep mode. | |
| ShowLockScreenTimeout | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\SessionData\ | 600 | Setting this will change how long the lock screen stays visible before the PC turns off the display or goes to sleep. The value is in seconds (ie: 600 = 10 minutes) | |
| SlideshowTimeout | DWORD (32-bit) | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers | 1 | We set this to 1 to stop the screensaver from stopping the PC from going to sleep |
Others
| MSI Switch | Key Name | Value Type | Key Path for MSI Deployment | Key Value | Description of Key |
| DISABLE_APP_CLOSE | DisableAppClose | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 0 | |
| OVERWRITE_USER_SETTINGS | OverwriteUserSettingsDatetime | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 1/17/2025 14:24 | |
| AutoMinimiseToTray | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\VibeDesktopPlayer | 1 | Set to 0 to disable auto minimising. |
Single PC
Screensaver
| Key Name | Value Type | Key Path for EXE Deployment | Key Value | Description of Key |
| ScreenSaveTimeOut | String | HKEY_CURRENT_USER\Control Panel\Desktop | 300 | Sets the amount of idle time, in seconds, before the screensaver starts |
| ScreenSaverIsSecure | String | HKEY_CURRENT_USER\Control Panel\Desktop | 1 | Determines whether the screensaver requires a password upon resumption |
| SCRNSAVE.EXE | String | HKEY_CURRENT_USER\Control Panel\Desktop | C:\Program Files (x86)\Vibe Desktop Player\Vibe Screensaver.scr | Specifies the path to the screensaver executable file ( .scr) |
| ScreenSaveActive | String | HKEY_CURRENT_USER\Control Panel\Desktop | 1 | Determines whether the screensaver is enabled |
| SlidesFolder | String | HKEY_CURRENT_USER\Software\VibeDesktopPlayer | MSI: C:\Program Files (x86)\Vibe Desktop Player\data\ScreenSaver EXE: C:\Users\Public\Vibe Desktop Player\ScreenSaver | |
| EnableScreensaverWhenSlideshow | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ | 1 | We set this to 1 to allow the screensaver to run when the lock screen slideshow is running (we set this even though the lock screen slideshow functionality is not enabled) |
| NoScreenSaver | DWORD (32-bit) | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\ | 0 | We set this to 0 to enable the screensaver |
Lock Screen
| Key Name | Value Type | Key Path for EXE Deployment | Key Value | Description of Key |
| LockScreenMinutesTillPcGoesToSleep | DWORD (32-bit) | HKEY_CURRENT_USER\Software\VibeDesktopPlayer | 0 | Sets a time limit for how long the computer will remain active while on the lock screen before it automatically enters sleep mode. |
| LockScreenImagePath | String | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP | MSI: C:\Program Files (x86)\Vibe Desktop Player\data\LoginScreen.jpg EXE: C:\Users\Public\Vibe Desktop Player\LoginScreen.jpg | Specifies the path to a custom lock screen image |
| LockScreenImageStatus | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP | 1 | Indicates the status of the lock screen image. When set to 1 , it confirms that the lock screen image specified in LockScreenImagePath is applied |
| SlideshowEnabled | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP | 1 | |
| NoChangingLockScreen | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\ | 1 | Setting this to 1 will prevent the user from changing the lock screen backround image |
| AnimateLockScreenBackground | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\ | 1 | A registry value of 1 prevents laptops with gyroscopes from moving the lock screen image as the laptop is moved, as this also caused the image to zoom in. |
| NoLockScreen | DWORD (32-bit) | HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization | We don't set this value. Reference for troubleshooting only | If the lockscreen is not showing, check that this value has not be set to 1 via a group policy. Setting it to 0 enables the Lock Screen, while 1 disables it. |
| SlideshowDuration | DWORD (32-bit) | HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Lock Screen | 1800000 | if LockScreenMinutesTillPcGoesToSleep is 30, 60 or 180, set this value to LockScreenMinutesTillPcGoesToSleep * 60000 |
Background Wallpaper
| Key Name | Value Type | Key Path for EXE Deployment | Key Value | Description of Key |
| CurrentBackgroundImage | String | HKEY_CURRENT_USER\Software\VibeScreenSaver\ | MSI: C:\Program Files (x86)\Vibe Desktop Player\data\DesktopBackground\abc.jpg EXE: C:\Users\Public\Vibe Desktop Player\DesktopBackground\abc.jpg | |
| WallpaperStyle | DWORD (32-bit) | HKEY_CURRENT_USER\Control Panel\Desktop\ | 1 | Set to 1 which means centered |
| TileWallpaper | DWORD (32-bit) | HKEY_CURRENT_USER\Control Panel\Desktop\ | 0 | Set to 0 which means not tiled |
| SlideshowTimeout | DWORD (32-bit) | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers\ | 1 | We set this to 1 to stop the wallpaper slide show from keeping the computer active, which stops the screensaver from showing. |
Power Saving
| Key Name | Value Type | Key Path for EXE Deployment | Key Value | Description of Key |
| Attributes | DWORD (32-bit) | SYSTEM\CurrentControlSet\Control\Power\PowerSettings\7516b95f-f776-4464-8c53-06167f40cc99\8EC4B3A5-6868-48c2-BE75-4F3044BE88A7 | 2 | Show the power option "Display > Console lock display off timeout" |
| IdleTimeout | DWORD (32-bit) | HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Power | 1800 | Controls the time in seconds before the system goes into sleep mode. |
| ShowLockScreenTimeout | DWORD (32-bit) | HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\SessionData\ | 600 | Setting this will change how long the lock screen stays visible before the PC turns off the display or goes to sleep. The value is in seconds (ie: 600 = 10 minutes) |
| SlideshowTimeout | DWORD (32-bit) | HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers | 1 | We set this to 1 to stop the screensaver from stopping the PC from going to sleep |
Others
| Key Name | Value Type | Key Path for EXE Deployment | Key Value | Description of Key |
| DisableAppClose | DWORD (32-bit) | HKEY_CURRENT_USER\Software\VibeDesktopPlayer | 0 | |
| OverwriteUserSettingsDatetime | DWORD (32-bit) | HKEY_CURRENT_USER\Software\VibeDesktopPlayer | 1/17/2025 14:24 | |
| AutoMinimiseToTray | DWORD (32-bit) | HKEY_CURRENT_USER\Software\VibeDesktopPlayer | 1 |
Update Auth Codes in the Registry
Use the following registry to update your auth codes manually: \HKEY_CURRENT_USER\Software\VibeDesktopPlayer
- ApiAuthCode = Screensaver Auth Code
- LockScreenApiAuthCode = Lock Screen Auth Code
- DesktopBackgroundApiAuthCode = Desktop Auth Code
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