Uptime Monitoring

Uptime Monitoring

Downtime alert from portal

We are able to see if the Screen is down from the portal 
  1. Login to portal and check for Uptime report column.
  2. If there is a warning symbol near the uptime report means there is screens that are not connected

  3. if all screens are connected back online the warning symbol will disappear.                                                                   

Uptime report

The Uptime Monitoring report displays all the devices that are syncing, not syncing, and have never synced in your environment. This includes Linux players, Windows players, and LG WebOS devices.

The 'heartbeats' of the devices that will be considered offline are:
  1. 3 minutes for WebOS devices
  1. 10 minutes for Linux & Windows players
The uptime monitoring report is also available to view even if you're not logged in the admin page.

For WebOS screens, the Device Friendly Name is the primary label under the Uptime Monitoring

    • Related Articles

    • Reconnect your offline screens

      Why did I receive a downtime alert? If you have an LG system-on-chip device or a Philips Android display, you can schedule active monitoring to automatically alert you via email if your devices/screens are not syncing or receiving data. If you ...
    • Install Checklist - Hardware & Network Requirements

      Step 1: Pre-Installation Checks Equipment Wireless Keyboard & Mouse (with a single USB receiver) OR, Wired Keyboard Screwdriver Power Wiring If electrical and/or network wiring is required, please contact your preferred, registered electrician. Power ...
    • How To - Monitor Screens and Send Remote Commands

      This article applies to LG (WebOS) SoC and Philips (Android) devices only. Devices Tab Login to the admin console Open Start >Device > Remote Management Edit/View a Device To edit or view the device details, click Edit The modal window will display ...