Vibe.fyi Client Support Services
There are 3 levels of support depending on your subscription tier, with the option of upgrading to a higher support agreement to take advantage of the additional inclusive hours.
- Start Up – is Base (NCA) support with 30 mins of inclusive support time for telephone and email support requests.
- Growth – comes with Total Care (CTCA) with 3 hours of inclusive time per month. Clients can take advantage of a range of varied in-house services including: general support, content loading and professional design services to help you get the most from your Vibe channel.
- Enterprise – comes with Premium Care (CPCA), our highest-level support package with 6 hours of inclusive time per month. It is an essential support option for clients whose communication channel is a critical element of their business, as it ensures absolute priority of support over the other support levels. The package includes 24/7 Monitoring of your content management platform, priority responsive times and 6 hours of inclusive time, which can be used on a range of services from support through to design and management of your slides.
Support Agreement Inclusions
Active Vibe Start Up, Growth and Enterprise plan subscribers receive free and unlimited access to infotainment streams and Communication Templates.
For all other support agreements/tiers, Communication Templates and Premium Programs are purchased in addition to your monthly/annual support agreement.
All our clients paying for Base (NCA) support will receive up to 30 minutes of FREE email/phone support each month (unless customized in your Company's project proposal). If you exceed 30 minutes of FREE support per month, logged time for the following support tasks will also be invoiced monthly:
Upgrade to Total Care (CTCA) or Premium Care (CPCA) to receive high priority support response times, 3 or 5 hours of prepaid support and other cost-saving benefits each month.
Support Agreement Exclusions
There are 2 ways that our support team will track/log their time for exclusions, this will be as;
Increments of support 'time' will be added to complete your requests, and invoiced after the 20th of each month according to your Support Agreement.
- A quote for support time will be submitted for approval, and invoiced at after completion.
If your organisation requires a PO number for invoices, please help us out by providing this when you contact us, so that there are no delays.
Did you know that Vibe.fyi also provides a personal Vibe Assist
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What can the Vibe communication platform communicate?
Staff facing or internal displays Wondering what content to put where for maximum impact? Business Performance Data e.g. Power BI, SharePoint, Outlook 365, Yammer, Halo Bi, Google Sheets, etc Project goals, sales data, churn rate, top performers, ...
Start using Vibe like a pro!
We're super excited to get you started and using Vibe like a pro. Hint: It’s super simple! Watch the quick Vibe Product Tour Watch the Getting Started series These short video tutorials below are a great, fast way to get up to speed on using Vibe: ...
1 - Align & Define your Vibe Team
We are launching our visual communication channel and we are looking for content contributors! Are you passionate about producing and publishing fresh visual content on a regular basis? Do you have your finger on the pulse when it comes to what's ...
How To Guide: Vibe Data Templates
How to connect your data template to your slide: STEP 1: Download the data template from the: Vibe Portal After you have created your new slide, select File Upload in the Content Source dropdown. Click the Download button to save a copy of the data ...
4 - Content Planning
Well structured and effective visual communication is key to the success of your Vibe channel. Before you start planning, be sure to activate the following: Align and define your Vibe team Know your audience and let them know why the Vibe channel is ...