Troubleshooting - Windows Digital Signage App

Troubleshooting - Windows Digital Signage App

MSI Deployment

  1. Check Your Command Lines! Ensure the following guidelines are followed:
    1. MSI Switch names (i.e. SS_WAIT_MIN) : Case sensitive and must be in UPPERCASE.
    2. Switch values (i.e. Yes / No) : Not case sensitive. 
  2. If the Digital Signage app does not appear in the installed applications after installing in quiet mode, ensure that .NET Framework 4.8 is installed before installing the Vibe Digital Signage app.

Post Installation

Slides not displaying in full screen

  1. Open Chrome from your Start menu or taskbar (not from the Launch Chrome button in the player)
  2. In the app settings, click [Launch Chrome]. The slides should appear in the Chrome browser you opened in step 1.
  3. To enable full-screen mode, do either of the following:
    1. Press F11 to go full screen
      OR
    2. Press F12 to open Developer Tools, open the Device Toolbar and enter these settings - Landscape 1920 x 1080px and Portrait 1080 x 1920px

App Not Syncing

  1. Close and reopen the app
  2. Verify that the Site URL and Auth Code are correct
  3. Delete any extra spaces at the end of the fields
  4. If the app is still not syncing, contact your Vibe Support team and confirm if your IP address is being blocked
  5. If the issues persist, take a screenshot of the folder contents and your app settings, and send them to your Vibe Support team for further investigation
    e.g.

    • Announcements

    • Video Templates Now Check for Missing Files

      No more silent video hiccups! If a video file is missing or hasn’t uploaded properly, you’ll now see a clear alert in the Portal. 🚨🎬 This update helps catch issues early—so you’re not left wondering why your video slide isn’t playing as expected. Just

    • No More Empty Slides After Sync in Global Locations

      We’ve patched a sneaky issue where player apps outside of New Zealand were showing blank slides 1 hour after their first sync. Now, whether you’re displaying content in Sydney, Singapore, or San Francisco—your screens will stay fresh and full of dynamic

    • 8K Video Thumbnails Are Now Generating Like a Dream

      Got ultra-high-res video content? Great news—thumbnails for 8K videos are now generating perfectly in Vibe! 🎥✨ We’ve resolved a glitch that was preventing thumbnails from being created for ultra-HD files. Now your crisp, detailed video previews will

    • Template Updates Now Live

      We’ve rolled out a fresh batch of template enhancements to make designing even smoother: 🖼️ Improved Video Upload Naming The Multi (Video–Weather–Content) template now supports a clearer naming convention for landscape video file uploads. 📱 QR Code

    • SharePoint API Updates

      We’ve made some key improvements behind the scenes to keep your SharePoint integrations running smoothly: ✅ Renamed the "Azure API" module to "SharePoint API" – clearer name, same purpose! 🛠️ Fixed a Cloudflare error that appeared when adding a new SharePoint