BrightSign device management — including player activation, setup configuration, and app installation — is completed through BSN.Cloud.

Prerequisites

1. Bright Sign player connected with a wired connection,
   
2. Formatted SD card 
   
3. BSN.Cloud account
   

If your device is already connected, please factory reset it before you start the new setup

Firmware update (Mandatory). 

Please ensure you update your Brightsign firmware to the latest version. It is available at this URL - https://www.brightsign.biz/resources/software-downloads.

If the firmware is not up to date, your BrightSign player will not sync with the Vibe Portal

Add a Player to Your Network

To add a player:

1. Log into BSN.Cloud

2. Select your Network

3. Go to Dashboard

4. Click Activate Player
   

5. Enter the Activation Code from the screen
   

6. Click Submit
   

The device is now added to your network and provision.

Create a Player Setup

To create a setup:

1. Log into BSN.Cloud

2. Select your Network

3. Go to Admin > Setup Library

4. Click New Player Setup

Configure the following:

Setup Name

• Give the setup a clear  Setup Name.

Time Zone

• Set the correct timezone for the player. If you operate across time zones, append the timezone (e.g., Auckland-NZST)

Publishing Mode

• Select App URL

• Enter the Vibe BrightSign setup URL.

• https://download.vibe.fyi/brightsign

Network Configuration

• Select Use Current Player Settings (Ethernet connection)
  

Required Player Settings

Ensure the following are enabled: 

• Enable Local Diagnostic Web Server

  • Set a secure password (must include uppercase, lowercase, and special characters)

  • Store this password securely — it is required for local IP control

• Enable Remote Screenshot

• Enable bsn.Control or bsn.Content
  
  
  

Click Add Setup to Library to save.

Apply the Setup to a Player

To assign the setup:

1. Go to Admin > Provision

2. Tick the player(s)

3. Click Apply Setup

4. Select the setup from the drop down

5. Click Apply Setup
   

Reprovision the Player (Critical Step)

Applying the setup alone is not enough.

You must reprovision the device:

1. Log into BSN.Cloud

2. Select your Network

3. Click Network

4. Locate the player

5. Click the ⚙️ (cog icon)

6. Go to the Control tab

7. Click Reprovision

This will:

• Wipe the SD card

• Apply the setup

• Install the Vibe app

At this stage, the app is installed — but not yet syncing.

Add Sync Settings to the Player

To connect the player to your Vibe site, you must upload a sync configuration file.

Create the settings.xml File

1. On your PC, create a new file named:

settings.json

2. Add the following content:

{
    "domainName":"https://example.vibe.fyi",
    "authCode":"12345678"
}

Replace:

• example.vibe.fyi with your Vibe domain

• 11111111 with the player’s auth code

Upload the File to the Player

1. Log into BSN.Cloud

2. Select your Network

3. Click Network

4. Click the ⚙️ (cog icon) on the player

5. Go to the SD tab

6. Navigate to /sd/vibe

7. Click Browse

8. Select your settings.json file and click Upload Files
   

If a settings.xml file already exists, it needs to be replaced.

Reboot the Player

1. Go to the Control tab

2. Click Reboot

The player will restart and begin syncing to your Vibe site.

Factory Reset

Factory Reset the Device

To perform a factory reset:

1. Log into BSN.Cloud

2. Select your Network

3. Click Network

4. Locate the player

5. Click the ⚙️ (cog icon) to manage the player

6. Go to the Control tab

7. Under Factory Reset, click Reset

This will:

• Wipe the player configuration

• Remove installed applications

• Return the device to default state

Re-format the SD Card

After the factory reset:

1. Remove the SD card from the player

2. Insert it into your computer

3. Format the SD card using exFAT file system
   

Use exFAT format only, as this ensures compatibility for future setups. Formatting will remove any remaining configuration files.

Remove the Device from Your Network

You must remove the player from your BSN.Cloud network to fully release it.

Remove from Provision List

1. Log into BSN.Cloud

2. Select your Network

3. Go to Admin > Provision

4. Locate the player

5. Click Delete

Remove from Network List 

Sometimes this will be automatically removed 

1. Click Network

2. Locate the same player

3. Click Delete

This ensures:

• The device is no longer associated with your organisation

• It can be added to a new network in the future
  

FAQ

BrightSign player us showing "Get auth token error - please enter settings"

1.  Please make sure the Authcode that you entered in the settings.json is correct
   
2. Make sure you have the updated firmware version from https://www.brightsign.biz/resources/software-downloads