Troubleshooting: Desktop Player

Troubleshooting: Desktop Player

Common Deployment Issues

If you’re experiencing issues with the deployment of the Vibe Desktop Player, follow these steps to identify and resolve the problem: 

  1. Check the System Tray: Open the System Tray and ensure the Vibe Player is running. 
    A screenshot of a computer Description automatically generated
  2. Verify Logs: 
    1. Double-click the Vibe Player in the System Tray to open the logs. 
    2. Ensure there are no errors and confirm slides are downloading correctly to the respective channels. 
  3. Confirm File Downloads: 
    1. Open Windows Explorer and navigate to:  C:\Program Files (x86)\Vibe Desktop Player\ 
    2. Check that files are being downloaded to the appropriate folders: 
      1. \ScreenSaver\ 
      2. \DesktopBackground\ 
      3. \LockScreen\ 
      4. LoginScreen.jpg
  4. Check for Group Policy Conflicts: 
    1. Ensure there are no existing Group Policies for the Windows Screensaver, Lock Screen, or Wallpaper that could overwrite or conflict with Vibe’s registry settings. 
    2. Disable any policies affecting these channels. 
  5. Verify Registry Settings: 
    1. Review each registry value listed in the table for your required channels and confirm all settings are applied correctly. 
    2. Note: If incorrect content is being displayed, verify that the Authcode values in the registry match the codes in the Vibe License Manager. 
  6. Check Your Command Lines! Ensure the following guidelines are followed:
    1. MSI Switch names (i.e. SS_WAIT_MIN) : Case sensitive and must be in UPPERCASE.
    2. Switch values (i.e. Yes / No): Not case sensitive.
  7. Existing Group Policies: Ensure there are no existing Group Policies that might override the above settings, as any active Group Policies will take precedence over changes made during the Vibe Desktop Player installation
  8. Contact Support if Needed: If the issue persists after following these steps, contact your Vibe Support team for further assistance. 

Registry Values

MSI Package

MSI Switch
Key Information
SITE_URL

Key Name: ApiUrl
Value Type: String
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Defines the unique Vibe portal URL for the MSI package.
Key Value: Enter your unique Vibe portal URL
e.g. https://[sitename].vibe.fyi/modules/digitalsignage/webservice/digitalsignage.asmx
SYNC_INTERVAL_MIN

Key Name: MinutesBetweenSyncs
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Specifies the time interval (in minutes) between slide synchronisation across all channels. 
Default: 30 minutes.
Key Value: 30
RANDOM_START
Key Name: RandomStart
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

When enabled (1), the Screensaver will randomly select the starting slide,
and the LockScreen/Desktop Background will randomly select a starting image.
Key Value: 1

Key Name: SlidesFolder
Value Type: String
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Specifies the local directory where Vibe Desktop Player slides are stored.
Key Value: C:\Users\Public\Vibe Desktop Player\

Screensaver

MSI Switch
Key Information
ENABLE_SS
Enables or disables the screensaver feature.
Key Name: ScreenSaver
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer
SS_AUTHCODE

Screensaver authentication code entered during installation.
Key Name: ApiAuthCode
Value Type: String
Key Path: 
HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer
SS_WAIT_MIN
Key Name: ScreenSaveTimeOut
Value Type: String
Key Path: 
HKEY_CURRENT_USER\Control Panel\Desktop

Defines idle time (in seconds) before the screensaver starts.
Default: 300 seconds (5 minutes).
Key Value: 300
SS_ON_RESUME
Key Name: ScreenSaverIsSecure
Value Type: String
Key Path: 
HKEY_CURRENT_USER\Control Panel\Desktop

Determines if a password is required when resuming from the screensaver.
Key Value: 1
1 = Enabled, 0 = Disabled.
SS_LOGO
Key Name: CustomLogo
Value Type: String
Key Path: 
HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer
DISABLE_SS_INFOBAR
Key Name: DisableInformationBar
Value Type: DWORD (32-bit)
Key Path:
 HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Controls the information bar visibility. 0 = Enabled, 1 = Disabled.
Key Value: 0
SS_INFOBAR_SYNC_SEC
Key Name: SecondsBetweenInformationBarSyncs
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Defines the time interval (in seconds) for the information bar to check for updates or
emergency alerts. 

Default: 30 seconds.
Key Value: 30

Key Name: SCRNSAVE.EXE
Key Path: HKEY_CURRENT_USER\Control Panel\Desktop
Value Type: String

Specifies the path to the screensaver executable file (.scr).
Key Value: C:\Program Files (x86)\Vibe Desktop Player\Vibe Screensaver.scr

Key Name: ScreenSaveActive
Key Path: HKEY_CURRENT_USER\Control Panel\Desktop
Value Type: String

Determines whether the screensaver is enabled. 1 = Enabled, 0 = Disabled.
Key Value: 1

Key Name: EnableScreensaverWhenSlideshow
Key Path: 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\
Value Type: DWORD (32-bit)

Ensures the screensaver runs even when the lock screen slideshow is active.
Key Value: 1

Key Name: NoScreenSaver
Key Path: 
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\
Value Type: DWORD (32-bit)

Enables (0) or disables (1) the screensaver.
Key Value: 0

Lock Screen

MSI Switch
Key Information
ENABLE_LSKey Name: LockScreen
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Enables (1) or disables (0) the lock screen.
Key Value: 1
LS_AUTHCODE
Lock screen authcode entered during installation.
Key Name: LockScreenApiAuthCode
Value Type: String
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Key Name: LockScreenImagePath
Value Type: String
Key Path:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP

Specifies the path to a custom Lock Screen and Login Screen image.
Key Value: C:\Users\Public\Vibe Desktop Player\LoginScreen.jpg

Key Name: LockScreenImageStatus
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP

Indicates the status of the lock screen image. When set to 1, it confirms that the lock screen image specified in LockScreenImagePath is applied.
Key Value: 1

Key Name: SlideshowEnabled
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP
Key Value: 1

Key Name: NoChangingLockScreen
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\

Setting this to 1 will prevent the user from changing the lock screen backround image.
Key Value: 1

Key Name: AnimateLockScreenBackground
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\

A registry value of 1 prevents laptops with gyroscopes from moving the lock screen image as the laptop is moved, as this also caused the image to zoom in.
Key Value: 1

Key Name: LockScreenMinutesTillPcGoesToSleep
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Sets a time limit for how long the computer will remain active while on the lock screen before it automatically enters sleep mode.
Key Value: 0

Key Name: NoLockScreen
Value Type: DWORD (32-bit)
Key Path: 
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization

We don't set this value. Reference for troubleshooting only.
If the lockscreen is not showing, check that this value has not be set to 1 via a group policy.
Setting it to 0 enables the Lock Screen, while 1 disables it.

Key Name: SlideshowDuration
Value Type: DWORD (32-bit)
Key Path: 
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Lock Screen

if LockScreenMinutesTillPcGoesToSleep is 30, 60 or 180,
set this value to LockScreenMinutesTillPcGoesToSleep * 60000
Key Value: 1800000

Background Wallpaper

MSI Switch
Key Information
ENABLE_BG
Key Name: DesktopBackground
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer
Key Value: 0
BG_AUTHCODE
Background Wallpaper authcode entered during installation.

Key Name: DesktopBackgroundApiAuthCode
Value Type: String
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer
BG_IMAGE_INTERVAL_SEC
Key Name: DesktopBackgroundSecondsBetweenImages
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer
Key Value: 30

Key Name: WallpaperStyle
Value Type: DWORD (32-bit)
Key Path: HKEY_CURRENT_USER\Control Panel\Desktop\

Set to 1 which means centered.
Key Value: 1

Key Name: TileWallpaper
Value Type: DWORD (32-bit)
Key Path: HKEY_CURRENT_USER\Control Panel\Desktop\

Set to 0 which means not tiled.
Key Value: 0

Key Name: CurrentBackgroundImage
Value Type: String
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer
Key Value: C:\Program Files (x86)\Vibe Desktop Player\data\DesktopBackground\abc.jpg

Key Name: SlideshowTimeout
Value Type: DWORD (32-bit)
Key Path:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers\

We set this to 1 to stop the wallpaper slide show from keeping the computer active,
which stops the screensaver from showing.
Key Value: 1

Power Saving

MSI Switch
Key Information
CONSOLE_LOCK_TIMEOUT
Key Name: Attributes
Value Type: DWORD (32-bit)
Key Path:  
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings
\7516b95f-f776-4464-8c53-06167f40cc99\8EC4B3A5-6868-48c2-BE75-4F3044BE88A7

Show the power option "Display > Console lock display off timeout".
Key Value: 2
WAIT_BATT
Key Path:  Set via Power Shell Command
Key Value: 600
WAIT_PLUG
Key Path: Set via Power Shell Command
Key Value: 1800
WAIT_BATT_LOCK
Key Path: Set via Power Shell Command
Key Value: 600
WAIT_PLUG_LOCK
Key Path: Set via Power Shell Command
Key Value: 1800

Key Name: IdleTimeout
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Power

Controls the time in seconds before the system goes into sleep mode.
Key Value: 1800

Key Name: ShowLockScreenTimeout
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion
\Authentication\LogonUI\SessionData\

Setting this will change how long the lock screen stays visible before
the PC turns off the display or goes to sleep. The value is in seconds
(ie: 600 = 10 minutes).
Key Value: 600

Key Name: SlideshowTimeout
Value Type: DWORD (32-bit)
Key Path:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion
\Explorer\Wallpapers

We set this to 1 to stop the screensaver from stopping the PC from going to sleep.
Key Value: 1

Others

MSI Switch
Key Information
DISABLE_APP_CLOSE

Key Name: DisableAppClose
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer
Key Value: 0
OVERWRITE_USER_SETTINGS

Key Name:  OverwriteUserSettingsDatetime
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Key Value: 1/17/2025  2:24:53 PM

Key Name: AutoMinimiseToTray
Value Type: DWORD (32-bit)
Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer

Set to 0 to disable auto minimising.
Key Value: 1

EXE Package

Screensaver

Key Name Key Information
ScreenSaveTimeOut Value Type:String
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Control Panel\Desktop
Key Value:300
Sets the amount of idle time, in seconds, before the screensaver starts
ScreenSaverIsSecure Value Type:String
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Control Panel\Desktop
Key Value:1
Determines whether the screensaver requires a password upon resumption
SCRNSAVE.EXE Value Type:String
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Control Panel\Desktop
Key Value:C:\Program Files (x86)\Vibe Desktop Player\Vibe Screensaver.scr
Specifies the path to the screensaver executable file (.scr)
ScreenSaveActive Value Type:String
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Control Panel\Desktop
Key Value:1

Determines whether the screensaver is enabled
SlidesFolder Value Type:String
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Software\VibeDesktopPlayer
Key Value:C:\Users\Public\Vibe Desktop Player\ScreenSaver 
EnableScreensaverWhenSlideshow Value Type:DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Policies\System\
Key Value:1

We set this to 1 to allow the screensaver to run when the lock screen slideshow
is running (we set this even though the lock screen slideshow functionality is not enabled)
NoScreenSaver Value Type:DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Software\Microsoft\Windows\
CurrentVersion\Policies\System\
Key Value:0

We set this to 0 to enable the screensaver

Lockscreen

Key Name Key Information
LockScreenMinutesTillPcGoesToSleep Value Type:DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Software\VibeDesktopPlayer
Key Value:0

Sets a time limit for how long the computer will remain active while
on the lock screen before it automatically enters sleep mode.
LockScreenImagePath Value Type: String
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\PersonalizationCSP
Key Value:C:\Users\Public\Vibe Desktop Player\LoginScreen.jpg

Specifies the path to a custom lock screen image
LockScreenImageStatus Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\PersonalizationCSP
Key Value:1

Indicates the status of the lock screen image.
When set to 1, it confirms that the lock screen image specified in
LockScreenImagePath is applied
SlideshowEnabled Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\PersonalizationCSP
Key Value:1 
NoChangingLockScreen Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\
Key Value:1

Setting this to 1 will prevent the user from changing the lock screen background image
AnimateLockScreenBackground Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\
Key Value:1

A registry value of 1 prevents laptops with gyroscopes from moving the
lock screen image as the laptop is moved, as this also caused the image to zoom in.
NoLockScreen Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization

Key Value:
We don't set this value. Reference for troubleshooting only If
the lockscreen is not showing, check that this value has not be
set to 1 via a group policy.
Setting it to 0 enables the Lock Screen, while 1 disables it.
SlideshowDuration Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Lock Screen
Key Value:1800000

if LockScreenMinutesTillPcGoesToSleep is 30, 60 or 180, set this value to LockScreenMinutesTillPcGoesToSleep * 60000

Background Wallpaper

Key Name Key Information
CurrentBackgroundImage Value Type: String
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Software\VibeScreenSaver\
Key Value:C:\Users\Public\Vibe Desktop Player\DesktopBackground\abc.jpg 
WallpaperStyle  Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Control Panel\Desktop\
Key Value:1

Set to 1 which means centered
TileWallpaper Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Control Panel\Desktop\
Key Value:0

Set to 0 which means not tiled
SlideshowTimeout Value Type: DWORD (32-bit)
Key Path for EXE Deployment:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion
\Explorer\Wallpapers\ Key Value:1

We set this to 1 to stop the wallpaper slide show from keeping the computer active,
which stops the screensaver from showing.

Power Saving

Key Name Key Information
Attributes Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings
\7516b95f-f776-4464-8c53-06167f40cc99\8EC4B3A5-6868-48c2-BE75-4F3044BE88A7
Key Value:2

Show the power option "Display > Console lock display off timeout"
IdleTimeout Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Power
Key Value:1800

Controls the time in seconds before the system goes into sleep mode.
ShowLockScreenTimeout Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion
\Authentication\LogonUI\SessionData\
Key Value:600

Setting this will change how long the lock screen stays visible before the PC turns off the display or goes to sleep.
The value is in seconds (ie: 600 = 10 minutes)
SlideshowTimeout Value Type: DWORD (32-bit) Key Path for EXE Deployment:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers
Key Value:1
We set this to 1 to stop the screensaver from stopping the PC from going to sleep

Others

Key Name Key Information
DisableAppClose Value Type: DWORD (32-bit)
Key Path for EXE Deployment: HKEY_CURRENT_USER\Software\VibeDesktopPlayer
Key Value:0 
OverwriteUserSettingsDatetime Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Software\VibeDesktopPlayer
Key Value:45674.6006134259 
AutoMinimiseToTray Value Type: DWORD (32-bit)
Key Path for EXE Deployment:
HKEY_CURRENT_USER\Software\VibeDesktopPlayer
Key Value:1 

Update Auth Codes in the Registry

Use the following registry to update your auth codes manually: \HKEY_CURRENT_USER\Software\VibeDesktopPlayer
  • ApiAuthCode = Screensaver Auth Code
  • LockScreenApiAuthCode = Lock Screen Auth Code
  • DesktopBackgroundApiAuthCode = Desktop Auth Code

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