Troubleshooting: MSI Deployment (v1.0.0)

Common Deployment Issues

If you’re experiencing issues with the deployment of the Vibe Desktop Player, follow these steps to identify and resolve the problem:

Check the System Tray

Open the System Tray and ensure the Vibe Player is running. 

Check Your Command Lines

Ensure the following guidelines are followed:

1. MSI Switch names (i.e. SS_WAIT_MIN) : Case sensitive and must be in UPPERCASE.
   
2. Switch values (i.e. Yes / No): Not case sensitive.

Confirm File Downloads

1. Open Windows Explorer and navigate to:  C:\Program Files (x86)\Vibe Desktop Player\ 
2. Check that files are being downloaded to the appropriate folders: 
   
1. \ScreenSaver\ 
   
2. \DesktopBackground\ 
   
3. \LockScreen\ 
   
4. LoginScreen.jpg
   

Check for Group Policy Conflicts

1. Ensure there are no existing Group Policies for the Windows Screensaver, Lock Screen, or Wallpaper that could overwrite or conflict with Vibe’s registry settings. 
2. Disable any policies affecting these channels. 
   

Existing Group Policies

Ensure there are no existing Group Policies that might override the above settings, as any active Group Policies will take precedence over changes made during the Vibe Desktop Player installation.

Verify Logs

1. Double-click the Vibe Player in the System Tray to open the logs. 
2. Ensure there are no errors and confirm slides are downloading correctly to the respective channels. 

Verify Registry Settings

1. Review each registry value listed in the table for your required channels and confirm all settings are applied correctly. 
   

If incorrect content is being displayed, verify that the Authcode values in the registry match the codes in the Vibe License Manager.

If the issue persists after following these steps, contact your Vibe Support team for further assistance.

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Registry Values

MSI Package

This section provides key registry values associated with Vibe Desktop Player to help troubleshoot MSI deployment issues. Ensure these values are correctly configured in the Windows Registry to prevent functionality issues.

General Settings

MSI Switch	Key Information
SITE_URL	Key Name: ApiUrl Value Type: String Key Path: HKEY_CURRENT_USER\Software\VibeDesktopPlayer Defines the unique Vibe portal URL for the MSI package. Key Value: Enter your unique Vibe portal URL e.g. https://[sitename].vibe.fyi/modules/digitalsignage/webservice/digitalsignage.asmx
SYNC_INTERVAL_MIN	Key Name: MinutesBetweenSyncs Value Type: DWORD (32-bit) Key Path: HKEY_CURRENT_USER\Software\VibeDesktopPlayer Specifies the time interval (in minutes) between slide synchronisation across all channels. Default: 30 minutes. Key Value: 30
RANDOM_START	Key Name: RandomStart Value Type: DWORD (32-bit) Key Path: HKEY_CURRENT_USER\Software\VibeDesktopPlayer When enabled (1), the Screensaver will randomly select the starting slide, and the LockScreen/Desktop Background will randomly select a starting image. Key Value: 1
	Key Name: SlidesFolder Value Type: String Key Path: HKEY_CURRENT_USER\Software\VibeDesktopPlayer Specifies the local directory where Vibe Desktop Player slides are stored. Key Value: C:\Users\Public\Vibe Desktop Player\

Screensaver

MSI Switch	Key Information
ENABLE_SS	Enables or disables the screensaver feature. Key Name: ScreenSaver Value Type: DWORD (32-bit) Key Path: HKEY_CURRENT_USER\Software\VibeDesktopPlayer
SS_AUTHCODE	Screensaver authentication code entered during installation. Key Name: ApiAuthCode Value Type: String Key Path: HKEY_CURRENT_USER\Software\VibeDesktopPlayer
SS_WAIT_MIN	Key Name: ScreenSaveTimeOut Value Type: String Key Path: HKEY_CURRENT_USER\Control Panel\Desktop Defines idle time (in seconds) before the screensaver starts. Default: 300 seconds (5 minutes). Key Value: 300
SS_ON_RESUME	Key Name: ScreenSaverIsSecure Value Type: String Key Path: HKEY_CURRENT_USER\Control Panel\Desktop Determines if a password is required when resuming from the screensaver. Key Value: 1 1 = Enabled, 0 = Disabled.
SS_LOGO	Key Name: CustomLogo Value Type: String Key Path: HKEY_CURRENT_USER\SOFTWARE\VibeScreenSaver\
DISABLE_SS_INFOBAR	Key Name: DisableInformationBar Value Type: DWORD (32-bit) Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer Controls the information bar visibility. 0 = Enabled, 1 = Disabled. Key Value: 0
SS_INFOBAR_SYNC_SEC	Key Name: SecondsBetweenInformationBarSyncs Value Type: DWORD (32-bit) Key Path: HKEY_LOCAL_MACHINE\Software\WOW6432Node\VibeDesktopPlayer Defines the time interval (in seconds) for the information bar to check for updates or emergency alerts. Default: 30 seconds. Key Value: 30
SCRNSAVE.EXE	Key Path: HKEY_CURRENT_USER\Control Panel\Desktop Value Type: String Specifies the path to the screensaver executable file (.scr). Key Value: C:\Program Files (x86)\Vibe Desktop Player\Vibe Screensaver.scr
	Key Name: ScreenSaveActive Key Path: HKEY_CURRENT_USER\Control Panel\Desktop Value Type: String Determines whether the screensaver is enabled. 1 = Enabled, 0 = Disabled. Key Value: 1
	Key Name: UrlToLoad Key Path: HKEY_CURRENT_USER\Software\VibeScreenSaver\ Value Type: String Defines the local URL used to load the screensaver slides. Key Value: http://localhost:8081/index.htm
	Key Name: EnableScreensaverWhenSlideshow Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ Value Type: DWORD (32-bit) Ensures the screensaver runs even when the lock screen slideshow is active. Key Value: 1
	Key Name: NoScreenSaver Key Path: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System\ Value Type: DWORD (32-bit) Enables (0) or disables (1) the screensaver. Key Value: 0

Lock Screen

MSI Switch	Key Information
ENABLE_LS	Key Name: LockScreen Value Type: DWORD (32-bit) Key Path: \HKEY_CURRENT_USER\Software\VibeDesktopPlayer Enables (1) or disables (0) the lock screen. Key Value: 1
LS_AUTHCODE	Lock screen authcode entered during installation. Key Name: LockScreenApiAuthCode Value Type: String Key Path: \HKEY_CURRENT_USER\Software\VibeDesktopPlayer
	Key Name: LockScreenImagePath Value Type: String Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCS Specifies the path to a custom Lock Screen and Login Screen image. Key Value: C:\Users\Public\Vibe Desktop Player\LoginScreen.jpg
	Key Name: LockScreenImageStatus Value Type: DWORD (32-bit) Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP Indicates the status of the lock screen image. When set to 1, it confirms that the lock screen image specified in LockScreenImagePath is applied. Key Value: 1
	Key Name: SlideshowEnabled Value Type: DWORD (32-bit) Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PersonalizationCSP Key Value: 1
	Key Name: NoChangingLockScreen Value Type: DWORD (32-bit) Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\ Setting this to 1 will prevent the user from changing the lock screen backround image. Key Value: 1
	Key Name: AnimateLockScreenBackground Value Type: DWORD (32-bit) Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\ A registry value of 1 prevents laptops with gyroscopes from moving the lock screen image as the laptop is moved, as this also caused the image to zoom in. Key Value: 1
	Key Name: LockScreenMinutesTillPcGoesToSleep Value Type: DWORD (32-bit) Key Path: \HKEY_CURRENT_USER\Software\VibeDesktopPlayer Sets a time limit for how long the computer will remain active while on the lock screen before it automatically enters sleep mode. Key Value: 0
	Key Name: NoLockScreen Value Type: DWORD (32-bit) Key Path: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization We don't set this value. Reference for troubleshooting only. If the lockscreen is not showing, check that this value has not be set to 1 via a group policy. Setting it to 0 enables the Lock Screen, while 1 disables it.

Background Wallpaper

MSI Switch	Key Information
ENABLE_BG	Key Name: DesktopBackground Value Type: DWORD (32-bit) Key Path: \HKEY_CURRENT_USER\Software\VibeDesktopPlayer 0
BG_AUTHCODE	Background Wallpaper authcode entered during installation. Key Name: DesktopBackgroundApiAuthCode Value Type: String Key Path: \HKEY_CURRENT_USER\Software\VibeDesktopPlayer
BG_IMAGE_INTERVAL_SEC	Key Name: DesktopBackgroundSecondsBetweenImages Value Type: DWORD (32-bit) Key Path: \HKEY_CURRENT_USER\Software\VibeDesktopPlayer Key Value: 30
	Key Name: WallpaperStyle Value Type: DWORD (32-bit) Key Path: HKEY_CURRENT_USER\Control Panel\Desktop\ Set to 1 which means centered. Key Value: 1
	Key Name: TileWallpaper Value Type: DWORD (32-bit) Key Path: HKEY_CURRENT_USER\Control Panel\Desktop\ Set to 0 which means not tiled. Key Value: 0
	Key Name: CurrentBackgroundImage Value Type: String Key Path: HKEY_CURRENT_USER\Software\VibeScreenSaver\ Key Value: C:\Users\Public\Vibe Desktop Player\DesktopBackground
	Key Name: SlideshowTimeout Value Type: DWORD (32-bit) Key Path: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers\ We set this to 1 to stop the wallpaper slide show from keeping the computer active, which stops the screensaver from showing. Key Value: 1

Power Saving

Key Name	Value	Key path for MSI development	Key Value	Function
IdleTimeout	DWORD (32-bit)	HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Power	1800	Controls the time in seconds before the system goes into sleep mode.
ShowLockScreenTimeout	DWORD (32-bit)	HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\SessionData\	600	Setting this will change how long the lock screen stays visible before the PC turns off the display or goes to sleep. The value is in seconds (ie: 600 = 10 minutes).
SlideshowTimeout	DWORD (32-bit)	HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers	1	We set this to 1 to stop the screensaver from stopping the PC from going to sleep.

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