Hardware Installation

Hardware Installation

Step 1: Pre-installation Setup

Make sure everything is ready before arriving on site.

Idea
You'll need a Keyboard! Plug-in either; a wireless or Keyboard & Mouse (with single USB receiver), or a USB Keyboard.

Power to the screen

  1. If electrical and/or network wiring is required, please contact your preferred, registered electrician.
  2. Ideally, the screen will be mounted over or near the power point. We suggest that you organize capping if running an extension cord to the nearest power outlet. Please refer to your hardware policy for your organisation.

Network Connection: Fixed or Wi-Fi?

  1. We highly recommend using a fixed/wired network connection.
  2. If you using a Wi-Fi/wireless connection, we recommend testing for a signal strength of 80% or more at the screens location.
Alert
If the wireless connection has a browser prompt, please ask your IT team to remove the prompt.

Whitelisting 

  1. If you are restricting web traffic by IP address, please add all Cloudflare Web Traffic IP addresses to your IP whitelist
  2. LG SoC Displays only
    1. For LG Firmware updates, allow http://signup.lge.com
    2. Internet Uptime check for Vibe WebOS – www.google.com
    3. Internet Uptime check for LG Screen – 13.124.59.106 and 13.124.135.79 (http://lgtvonline.lge.com)
Info
To learn more about the Cloudflare firewall, click here.

Step 2: On-site Installation

Set up and connect your screen.

Screen Position

  1. Position the screen in the best viewable area
  2. We recommend that the screen covers the power outlets
  3. Make sure the screen is not next to a window or door and is not installed in direct sunlight
Alert
If you have any concerns regarding placement, please contact support@vibe.fyi for advice.

Download and install Vibe.fyi Software

Alert
Refer to our install guide for downloading and setting up Vibe.fyi software: https://support.vibe.fyi/portal/en/kb/hardware-software-apis

Setup Date and Time 

Configure the screen to reflect the local time zone. 

Step 3: Completion Checklist

Before you leave the site, complete the following checks to confirm the installation is successful and ready for use.

  1. Test Content Playback
    1. Ensure your playlist or default content is displaying correctly.
    2. Refer to: Hardware, Software & APIs article for troubleshooting or setup guidance.
  2. Verify Screen Connectivity
    1. Confirm the screen’s online status in your Vibe Admin Console.
    2. Check that the correct screen name and location are visible.
  3. Power Settings
    1. Confirm whether the screen should remain powered on or be turned off after installation.
    2. Follow your organisation’s power management policy or client request.
  4. Handover Notes
    1. Record key details for future reference:
      1. Device ID
      2. Network type (Fixed or Wi-Fi)
      3. Installation date
      4. Location or site name
  5. Installation Photos
    1. Take high-resolution photos to assist with future support.
    2. Required photos:
      1. Location Photo: Full view of the completed installation within its environment.
      2. Close-up Photos: Front-on and angled shots showing connections, cabling, and screen placement.
  6. Final Steps
    1. Give the Remote Control to the primary onsite contact (do not leave it attached or stored with the screen).
    2. Remove all packaging and debris from the site.
    3. Email your photos to support@vibe.fyi to notify the Vibe Support Team that installation is complete.
Example Installation Photos



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