LG Troubleshooting

LG Troubleshooting

Set Local Time on LG Screens

Why this matters: Setting the correct local time of the device ensures that date-based content, advanced schedule and the Date Time Overlay show on screen correctly.

Steps to configure local time:

  1.  Open General > Date & Time 
    1. Set the correct time zone (e.g. Oceania > New Zealand > Auckland)
    2. Turn the Set Automatically' setting on

Screen is not updating. Screen is blank/black.

  1. Make sure the screen is powered on.
  2. Check the network connection
    1. LG
      Using the LG remote, power the screen on and open the LG menu/settings.
      In the settings, activate the following:
      1. Network (choose one of the options below):
        1. Fixed - Plug the ethernet cable in (recommended)
        2. WiFi - Open General > Network and connect to a strong WIFI network
  3. Check the time in the screen and set it to the proper time 
  4. Check the slide is assigned to the Screen and it is active 

Screen resolution is wrong.

  1. Confirm that the screen resolution is correctly added in the Admin Console.

  2. Double-check the exact resolution of the screen. Even a 1-pixel mismatch can cause slides to appear incorrectly.

  3. Ensure the content orientation (Portrait/Landscape) matches your screen setup.


Video playing in the screen is showing enlarged.

  1. For LG screens: Turn Tile Mode off
    (This option is accessible via the LG remote).

  2. Confirm that the correct video is added to the playlist.

  3. In the slide settings, make sure the Resize Video option is configured correctly.

App not syncing or downloading? 'Get auth token error' showing in the logs?

  1. If the auth code you've entered is confirmed as correct, check the LG Settings > General > Time & Date settings. The timezone and date/time must be accurate in order for the app to function correctly.


  2. If the Vibe.fyi player app settings do not open automatically after restarting your screen, press the YELLOW button on the remote to open the settings manually.
  3. Check and Enter the correct settings.

Check Network Connection(-10) error

  1. If an error occurs during the first sync and save attempt, try restarting the screen.
  2. If a -10 network error occurs after you have installed the Vibe.fyi player app, try upgrading the LG firmware.

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