Install Guide - LG WebOS 3.2+

Install Guide - LG WebOS 3.2+

Read First

Pre-Install tips

  1. Read the Install Checklist (including hardware & network requirements)
  2. To save time, use a Wireless (USB) Keyboard & Mouse
  3. Contact your Vibe administrator or Vibe Support team if you have not received the site URL and auth code(s).
Please make sure you have Lg remote with you. To buy a new one please refer to this link

LG supported models

If you have purchased one of the following supported LG digital signage models, please use the setup steps below: 

  1. webOS 6.0 - UH5, SM5J, UL3J  series
  2. webOS 4.1 - UH5F, UM3F series
  3. webOS 4.0 - SM5KE Series
  4. webOS 3.2 / WebOS 3+ - SM5KD Series
  5. LG Physical Media Players - WP400 (WebOS 4.0) & WP402 (WebOS 4.2)
Need a hardware supplier? Contact support@vibe.fyi 

Installation Guide

First time LG setup

For LG Commercial screens

  1. Remove the badge from the base of the screen (Screwdriver required)
  2. For Portrait screen (Latest model) - The screen should be orientated Right Side Down (rotate clockwise)
  3. Using the LG remote, power the screen on and open the LG menu/settings.
    In the settings, activate the following:
    1. Network (choose one of the options below):
      1. Fixed - Plug the ethernet cable in (recommended)
      2. WiFi - Open General > Network and connect to a strong WIFI network
      3. 3G/4G - Plug your USB dongle with an active sim card into an available USB portal
        NB: When using a USB device, open the LG Admin settings (try 4 or 5 zeros to access) and enable the USB lock option.
    2. *Date/Time* - Open General > Date & Time and
      1. Set the correct timezone (e.g. Oceania > New Zealand > Auckland)
      2. Turn the Set Automatically' setting on
    3. Optional - Change White Balance to Mall/QSR 
    4. Power Settings - Open General > Power > Brightness > AUTO (High Bright Screens only)
    5. Optional - You also have the option of adding an on/off schedule using the LG system settings. You will need the LG remote to perform this update. 
      1. Push the settings button on the remote

      2. Locate and select the On/Off scheduler in the EZ Settings menu
      3. Set your timers as needed
        e.g. for daily restarts we recommend setting a 3am off timer and 3.05am on timer
The date and time Should be properly set according to the location of the installation or dynamic contents and the Screen ON/OFF timer will not work as it is supposed to be

For LG Digital Signage WebOS box

  1. Remove from packaging and connect;
    1. The power cable
    2. HDMI cable to the HDMI port and to the HDMI 1 port on the display
    3. Remote sensor to the IR IN port
    4. LAN cable (if not using WiFi)
  2. Using the LG remote, power the screen on and open the LG menu/settings.
    1. In the settings, activate the following:
      1. Network:
        1. Fixed - Plug the ethernet cable in (recommended)
        2. WiFi - Open General > Network and connect to a strong WIFI network
        3. 3G/4G - Plug your USB dongle with an active sim card into an available USB portal
          NB: When using a USB device, open the LG Admin settings (try 4 or 5 zeros to access) and enable the USB lock option.
      2. *Date/Time* - Open General > Date & Time and
        1. Set the correct timezone for your current screen location
          E.G. for screens located in New Zealand set to Oceania, New Zealand, Auckland
        2. Turn the Set Automatically' setting on
The date and time Should be properly set according to the location of the installation or dynamic contents and the Screen ON/OFF timer will not work as it is supposed to be

Download the Vibe.fyi player app

Before you proceed with the install steps below:
1) Read the Install Checklist - Hardware & Network Requirements
2) Complete the first time setup steps
3) You should have your WEBOS IPK URL with you
4) Disable the Play via URL setting
To setup your workplace digital signage, download and install the Vibe.fyi player app on your LG SoC commercial display or media player.
  1. Press the Settings () button on the LG remote
  2. In the menu, open Ez Settings and select SI Server Setting
  3. In the SI Server Setting page, apply the following settings to download the Vibe.fyi player app:

  4. Fully Qualified Domain Name - Select ON and enter the WEBOS IPK URL download URL:

    https://download.vibe.fyi/webos/app.ipk?[your site]&[Authcode]

    (You should be able to get WEBOS IPK URL from the Admin console. See article)

    Warning
    Make sure there no blank spaces in the Site URL and Auth code

    NB: If you are sent a custom Download URL use that instead
    1. Application Launch Mode - Select Local
    2. File or Application Type - Select IPK
    3. Local Application Upgrade - Select Remote
  5. Select Confirm

  6. After a successful download/install, select OK

  7. Use the LG remote to restart the TV (power off, then on).
Press the BLUE button on the remote to check the logs to see if slides downloaded successfully.
(If you are using a keyboard please click the F2 to access logs(Blue button) F4  to access vibe settings(Yellow button))

If you need to update the firmware or App version Click on the Advanced Commands and select the necessary option

Install Troubleshooting Tips

General

  1. App not syncing or downloading? 'Get auth token error' showing in the logs?
    If the auth code you've entered is confirmed as correct, check the LG Settings > General > Time & Date settings. The timezone and date/time must be accurate in order for the app to function correctly.


  2. If the Vibe.fyi player app settings do not open automatically after restarting your screen, press the YELLOW button on the remote to open the settings manually.
  3. Enter the proper Credentials

LG WebOS6

  1. If an error occurs during the first sync and save attempt, try restarting the screen.
  2. If a -10 network error occurs after you have installed the Vibe.fyi player app, try upgrading the LG firmware.

Alternative install: Use a USB storage device

Create a new folder on your USB drive:
  1. Plug the USB flash drive into a USB port on your computer and create an Application folder
  2. Download the latest app version from https://download.vibe.fyi/webos/app.ipk
  3. When the download is complete, eject your USB flash drive

  4. Next,
    1. Insert the USB device into the USB port on your LG WebOS screen
    2. Using the remote, power the display on and open EZSettings > SI Server Settings
      1. Set Application Launch mode to Local
      2. Set Application Type to IPK
      3. Set Location Application Upgrade to USB

      4. Select [Confirm] to start the install
      5. When the installation is complete, use the remote to power the screen off then on and wait a few seconds for the app to launch


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