Basic Troubleshooting

Basic Troubleshooting

Onscreen Display 

Content is off centre

If the content is off centre, try using the LG remote arrow keys to move the content back into position.

Before...

After...


Video is zoomed in/cut off

Try turning tile mode off using the Tile button on your remote.

Video is displaying on a corner of the screen.

If the video is off-center,try updating the LG firmware or contact support@vibe.fyi


Screen is frozen.


If you see this screen is frozen on this menu please disable play via URL
Settings ->Play Via Url->URL Loader (Turn off)




    • Related Articles

    • Basic Troubleshooting

      Hardware Hardware issues include the TV, digital signage player, touchfoils, internet connection. Software issue includes the data / text or images that you see on the screen. Software issues have two parts as well, i) interactive property listings ...
    • Basic Linux Commands

      Basic Troubleshooting If the player is not open, press ALT + F1 and open digitalsignageplayer Check if the Settings for the location are correct Check Username Check Password Time between syncs: 5 minutes Slides folder  Tick Disable Information Bar ...
    • Touch Foil troubleshooting tips

      Touch Screen is showing False Touches Is there anything stuck on the foil near the touches? Has there been water running down the screen? If so clean the foil, restart the media plaer and check if that resolves issue. Is there a minimum 10mm gap ...
    • App Log Errors

      Please use this article as a guide if an error is displayed in the Digital Signage app for LG WebOS or Desktop Player App logs. Read First LG (WebOS) SoC: If your screen is running webOS 2.4.5 or higher, you'll have access to friendly error messages ...
    • Scheduled Tasks

      If you are using a Windows player, we recommend setting up the following scheduled tasks. These settings are necessary to prevent memory bloat on Windows, Chrome, and other background tasks on your computer. For remote management, we recommend ...