Comments (Bubbles)

Comments (Bubbles)

This template promotes a culture of openness and transparency, helping your organisation to create a responsive feedback loop that drives meaningful improvements. Effortlessly share customer experience or Net Promoter Score (NPS) data to boost engagement and gain valuable insights. 
Idea
Seeking automation? With Vibe.fyi, you can seamlessly integrate real-time feedback for enhanced interaction and streamlined data sharing.

Content Source

Once you have created your slide using the Comments (Bubble) template, choose a content source to start adding your content:

Web Portal

  1. Choose Web Portal in the Content Source dropdown

  2. Add comments/ratings/reviews:
    1. Click [Add Content] 
    2. Use the Comment, Author (optional), Rating and Date fields to add your content
    3. Click [Save]

    4. Repeat steps 3a, b & c to add more comments/ratings/reviews.
  3. When you are ready to go live, add your slide to one or more playlists.

File Upload (XLSX)

  1. Choose File Upload (XLSX) in the Content Source dropdown
  2. Download the VIBE-DATA-TEMPLATE_CommentsBubble.xlsx
  3. Add comments/ratings/reviews to your Excel (XLSX) data template.
    Idea
    Learn more about the supported formats for this data template.
  4. Save your changes and upload the saved XLSX file into the slide editor.

  5. When you are ready to go live, add your slide to one or more playlists.

Google Sheets

Info
Follow the prerequisite steps to set up your integration and get started with Google Sheets seamlessly.
  1. Vibe Portal - Download the VIBE-DATA-TEMPLATE_CommentsBubble.xlsx
  2. Google Drive - Upload the the VIBE-DATA-TEMPLATE_CommentsBubble.xlsx to your connected Google Drive folder and add your data
  3. Vibe Portal - Choose Google Sheets in the Content Source dropdown and select your saved Google Spreadsheet
Notes
Recommend reading: Prep your Google Sheets

SharePoint (XLSX)

Info
Follow the prerequisite steps to set up your integration and get started with using SharePoint Folders to store your Excel files.
  1. Vibe Portal - Download the VIBE-DATA-TEMPLATE_CommentsBubble.xlsx
  2. SharePoint - Upload the the VIBE-DATA-TEMPLATE_CommentsBubble.xlsx to your connected SharePoint folder and  add your data
  3. Vibe Portal - In the slide editor, choose SharePoint (XLSX) in the Content Source dropdown and select your saved Excel file.

XLSX Data Template

If you have selected 'File Upload (XLSX)', 'Google Sheets' or 'SharePoint (XLSX)' as your content source, use this section as a guide for formatting the data in your spreadsheet.

Supported Data Formats

 ColumnSupported Formatting
Rating
Enter your preferred value below (in bold):

Up - Rating (Positive) icon
Down - Rating (Negative) icon
* = 1 star rating colour
** - 2 star rating colour
*** - 3 star rating colour
**** - 4 star rating colour
***** - 5 star rating colour
Idea
Learn more about the icons and ratings in the Design section below.
Author (optional)Free format. Supports Bold & Underline format
Date
MMMM DD YYYY or DD/MM/YYYY or MM/DD/YYYY
Info
Start Date and End date are optional
CommentFree format. Supports bold and underline format.
Time (optional)HH:MM (24hr) or HH:MM AM and HH:MM PM
Notes
Recommended Reading:

Vibe Data Templates (for tips on how to download and connect your data to a slide)
Common Data Entry Formats (for more information on managing your data)

Design

  1. Date - Use the toggle to show or hide the date associated with your feedback or comments. If the date is visible, you can choose between two display formats:
    1. Show as Dates (e.g. DD/MM/YYYY)
    2. Show as Days (e.g. X days ago)
  2. Shape – Use these settings to customise the comment bubble's border, transition, and position.

  1. Rating (1 to 5 Stars) - Select a background color for each rating. Colour-coding by rating provides a clear, immediate visual cue to prioritise and address specific types of comments.
  2. Rating (Positive) / Rating (Negative) icons - Customise the icons to match your brand or design preferences and enhance the visual representation of feedback to make it more engaging for your audience. Design Note: Ensure that your custom icons are 131x131 pixels and saved as transparent PNGs for optimal display. Use the attached icons as a guide for size and style.
Idea
Learn more about our template Slide Design Options (Text | Elements | Themes) including backgrounds and logos.

Use-Case Scenario

Elevating Customer Experience Through Feedback
A regional service provider uses Vibe.fyi to surface customer feedback across contact centers, retail kiosks, and service desks. With a monthly customer satisfaction initiative, operations needs quick visibility into comments to identify pain points and celebrate positive experiences.
The Comments template is deployed to all customer-facing displays, showing quotes and sentiment from customers collected via surveys, chat transcripts, and post-service feedback. Featuring positive testimonials publicly reinforces desired behaviors and showcases impact to staff, increasing motivation and engagement.

Asset Download

Take advantage of downloading our default assets as a guide to create your own, if you wish to change them.

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