How To - Monitor Screens and Send Remote Commands

How To - Monitor Screens and Send Remote Commands

This article applies to LG (WebOS) SoC and Philips (Android) devices only.

Devices Tab

  1. Login to the admin console
  2. Open Start >Device > Remote Management

Edit/View a Device

  1. To edit or view the device details, click Edit

  2. The modal window will display the details of your selected device

Input / Network

Lists all the network connection details of the device

Settings

Lists the WebOS app settings of the device

Picture

Lists the picture information of the TV

On/Off Timers

Lists the timers set on the device

Other

Lists all the technical information about the device. This is where you can see the App Version, App Build Time, Uptime of the screen, TV Model Name, and Firmware Version

Slide Logs

Lists the logs that are important for device troubleshooting. The Device Tab only shows the latest 50 logs sent by the device, but the rest of the logs is stored in the database

Information Bar Logs

Lists the logs about the information bar

Running Commands



Send commands remotely to the screen by clicking these commands:

Sync Slides

Force to sync the slides by sending this command. By default, the screen syncs based on the set minutes in your settings

Delete Files and Sync Slides

Delete all the stored files and redownload all the slides to your screen

Delete Files and Reboot the TV 

Update App from Remote Server

Updates the device to the latest released WebOS app

Update Settings

Updates the settings of the device.
- Domain Name
- Username & Password OR
- Auth Code
- Slide Syncs
- Infobar Syncs
- Disable the Information Bar
- Portrait Mode
- WiFi Network & Password

Reboot the TV

Forces a reboot of the device

 Update firmware Update firmware from a remote server

Turn the TV Off

Turns the TV off

Send a screenshot

Asks the device to send a screenshot. By default, the screen sends a screenshot to the server every 5 minutes

Output list of WiFi Networks 
Use Current Network Settings for Reconnections  
Turn Network Reconnection OFF 
Turn Network Reconnection ON  
Set Portrait Mode  
 Reset white balance
 Reset white balance to the original tv settings 
Set Landscape Mode  
 Update IPK URl and update app from   remote server
 This is to update the url for the app updating for vibe application.
Advanced debugging settings
TIP: For WebOS6+, send one setting update at a time and wait for the logs to show confirmation that the setting is active or inactive before sending the next command.

Add On Timer

Add an on timer to the screen. Please set Input Source to RGB (for LG TV's)

For Philips TVs, this setting will be Custom.

TIP: Send one timer update at a time and wait for the logs to show confirmation that the setting is active or inactive before sending the next command.

Add Off Timer

Add an off timer to the screen.

TIP: Send one timer update at a time and wait for the logs to show confirmation that the setting is active or inactive before sending the next command.

When you send a timer command, watch the logs and give it about 15 mins for the screen to receive the update. If you keep sending the command, this may result in multiple on and/or off timers being added to your screen.


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