Remote Device Management (SoC)

Remote Device Management allows administrators to control and update devices without needing physical access. This includes managing both Vibe player app settings and supported system-level settings on LG (WebOS) and Samsung (Tizen) displays. 

Remote management is particularly useful when:

• A device needs to be rebooted or resynced
• Settings need to be updated across multiple screens
• Troubleshooting requires log access or screenshots
• Physical access to the screen is not available

Devices must be online to receive commands.

This is a powerful tool for maintaining network consistency and resolving issues remotely.

Accessing the manager

To manage a device:

1. Go to Devices > Remote Management
   
   
2. Select a device
3. Click the Edit icon
   
4. Add a friendly name for your device
   
5. Use the Run a command dropdown to view and send available commands to the Vibe.fyi player app or the device system settings
   
6. View Device and Vibe.fyi player app details on the right-hand side
   
   

Understanding device information

The Device Manager is essential for diagnosing issues and confirming configuration, and it provides a detailed view of each screen, including:

• Network configuration and connection status
• Vibe player app settings
• Display settings such as picture and orientation
• On/off timer schedules
• Firmware version and uptime
• Device logs (latest 50 entries available via support)
  

Sending remote commands

Remote commands allow you to perform actions such as:

• Rebooting the device
• Syncing or re-downloading content
• Updating app or firmware
• Changing display orientation
• Configuring network or app settings
• Enabling or disabling USB access

Important usage notes

Commands should be sent carefully to avoid conflicts.

• Always send one command at a time
• Wait for confirmation in logs before sending another
• Some commands (especially timers or settings updates) may take time to apply
  

Device-Specific Considerations

1. Samsung devices running legacy Tizen versions have limited support for certain remote commands.
   
2. For LG WebOS 6+ devices, it is especially important to apply settings updates individually and verify each one via logs.
   

Remote Commands

Command	Description
Add Off Timer	Add an off timer to the screen. TIP: Send one timer command at a time and wait for the logs to show confirmation that the setting is active or inactive before sending the next command.
Add On Timer	Add an on timer to the screen. Please set Input Source to RGB (for LG TV's).
	For Philips TVs, this setting will be Custom.
	For Samsung, you'll notice a volume field that allows you to easily set your preferred audio level once device is turned on.
	TIP: Send one timer command at a time and wait for the logs to show confirmation that the setting is active or inactive before sending the next command.
Advanced debugging settings	TIP: For WebOS6+, send one setting update at a time and wait for the logs to show confirmation that the setting is active or inactive before sending the next command.
Delete Files and reboot TV	Deletes all files on the device and restarts the TV.
Delete Files and Sync Slides	Delete all the stored files and redownload all the slides to your screen
Disable USB	Turns off the USB connection on the device.
Enable USB	Turns on the USB connection on the device.
Output list of time zones	Displays all available time zones.
Output list of WiFi Networks	Shows the available WiFi networks in range.
Reboot the TV	Forces a reboot of the device
Re-download index file	Downloads the index file again from the server.
Remove all on/off timers	Clears all scheduled timers for turning the device on or off.
Reset slide views data	Resets the data related to slide views.
Reset white balance	Reset white balance to the original tv settings
Send a screenshot	Asks the device to send a screenshot. By default, the screen sends a screenshot to the server every 5 minutes
Set Landscape Mode	Changes the display to landscape orientation.
Set Portrait Mode	Changes the display to portrait orientation.
Sync Slides	Force to sync the slides by sending this command. By default, the screen syncs based on the set minutes in your settings
Turn Network Reconnection OFF	Disables automatic network reconnection.
Turn Network Reconnection ON	Enables automatic network reconnection.
Turn safety lock on or off (Samsung)	For Samsung, You can update security lock settings using this command.
Turn safety lock on or off (Samsung)	Just toggle on the Ask for a PIN number when using a remote control
Turn the TV Off	Turns the TV off
Update App from Remote Server	Updates the device to the latest released WebOS app
Update firmware	Update firmware from a remote server
Update IPK URL and update app from remote server	This is to update the URLfor the app updating for vibe application.
Update meeting room signage settings
Update Settings	Updates the settings of the device. - Domain Name - Username & Password OR - Auth Code - Slide Syncs - Infobar Syncs - Disable the Information Bar - Portrait Mode - WiFi Network & Password
Update sound settings	Adjust the device's audio configurations, such as volume
Update time settings	Set or modify the device's date and time.
Update Vibe.fyi app from remote server	Allows updating the Vibe.fyi application on the device via a remote server.
Use Current Network Settings for Reconnections	Configures the device to use existing network settings to automatically reconnect to the network.

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